Holidays and stay abroad
Are you feeling the urge to travel? Sympany can also go abroad with you
Which benefits does your health insurance cover abroad? And what do you need to do if you have a medical problem? If you are subject to compulsory insurance in Switzerland and are resident here, you’ll find answers here.
Table of Contents
- First check: Compulsory insurance and insurance cover
- Let’s get started: Get your insurance cover ready for your trip
- Health insurance: Well protected abroad
- Accident insurance for employed persons: Adapted to the length of stay
- In an emergency
- Useful information
- Domicile and obligation to register
- Professional assignment abroad
- Suspension of supplementary insurance policies
- FAQs
First check: Compulsory insurance and insurance cover
Whether you’re going on holiday, completing a semester abroad or taking a longer trip around the world – comprehensive insurance cover is always essential for a temporary stay abroad. To this end, basic questions about compulsory insurance and insurance cover also need to be clarified.
If you spend your holidays abroad, you remain subject to compulsory insurance in Switzerland and are covered by your Swiss health insurance. This usually also applies if you leave Switzerland for a semester abroad or a trip around the world and are not gainfully employed abroad.
However, as soon as you live in another country or work abroad for an extended period of time, you need to clarify carefully where you are subject to compulsory insurance. Contact us via message in mySympany or web form. Clarification is also required if you are working in a part-time job, for example during a semester abroad in the EU. In the EU, EFTA (Iceland, Liechtenstein, Norway) and the United Kingdom (UK), compulsory insurance is usually based on the place-of-work principle.
The provisions on compulsory insurance vary greatly depending on your personal situation and country of residence. Various factors are decisive, such as place of residence, employment and pension benefits, as well as agreements between Switzerland and the country of residence. More about compulsory insurance ›
If you are subject to compulsory insurance in Switzerland, the basic insurance abroad covers basic services in an emergency. For further benefits – such as return transports – you need the more comprehensive insurance cover of a foreign health insurance and/or a supplementary insurance.
Let’s get started: Get your insurance cover ready for your trip
Remember to check your existing insurance cover in good time and change it if necessary:
- You can easily add tourist permanent travel health insurance to your policy if you already have supplementary outpatient or supplementary hospital insurance with Sympany. It then applies to 21 or 42 days of holiday each year.
- You can take out short-term foreign travel health insurance tourist subito online in just a few minutes, from 10 days up to a maximum of 365 days. This is valid immediately and ends after the selected duration.
- If you would like to take out a new outpatient or supplementary hospital insurance or increase your cover, you will have to set aside some time – in this case, submit an application and a health questionnaire. Depending on your age or pre-existing conditions, there is no guarantee that your application will be accepted as requested. It is therefore advisable to arrange for supplementary insurances as early as possible.
What else do you need to do to prepare for your trip? Read our health tip ”Top tips for holiday health”.
Health insurance: Well protected abroad
Basic insurance – valuable basic services
Abroad, the basic insurance covers the costs of outpatient and inpatient emergency treatment (general ward). Accidents are either covered by your employer’s accident insurance or they are included in your basic insurance. An illness or accident is considered to be an emergency if medical treatment is required and the return journey to Switzerland is not feasible. The insurance cover depends on which country you are in.
In the EU, EFTA (Iceland, Liechtenstein, Norway) and the United Kingdom (UK), Swiss policyholders with basic insurance are entitled to necessary medical treatment that cannot be postponed until their intended return. The requirements are:
- that you are treated in a public hospital or a medical practice that charges according to the relevant social tariff,
- that you present the back of your insurance card – the European Health Insurance Card – and
- that the European Health Insurance Card is accepted.
The list of services, co-payment and the terms of payment comply with the laws and rules of the country in which the treatment takes place . There is no Swiss co-payment. Tips and advice for emergencies in each country ›
If the European Insurance Card is not accepted, this could result in gaps in cover and additional costs for you. This might be the case if emergency treatment is carried out in a private hospital. In this case, only a maximum of 90% of the costs that would have been incurred for treatment in Switzerland is insured.
If you are staying in a country outside the EU, EFTA or the United Kingdom (UK), you will receive a maximum of twice the amount that basic insurance would cover for treatment in Switzerland in the event of an emergency. For hospital stays, a maximum 90 %* of the costs that would be incurred in a Swiss hospital is insured. Costs that exceed the above ceilings are not covered.
* In the Canton of Zug, only 2% of the costs will be covered in 2026 and 2027. Important information for policyholders in the Canton of Zug: Hospital treatment abroad ›
Supplementary health insurance – protection against high costs
Depending on the country where you are travelling, treatment can cost considerably more than in Switzerland. People with basic insurance may incur high costs depending on the circumstances. This is particularly common when it comes to treatment in a non-public hospital, accidents or rescue operations and return transports to Switzerland. Sympany’s international health insurance policies close these gaps in cover and provide important benefits in addition to basic insurance and accident insurance in accordance with the Federal Act on Accident Insurance (AIA). If you have taken out semi-private or private supplementary hospital insurance, the insured hospital ward also applies abroad.
Important information for policyholders in the Canton of Zug: Hospital treatment abroad ›
It is essential to purchase travel health insurance if you are travelling outside the EU/EFTA or the UK. However, it also makes sense within Europe. Depending on the country in which you are travelling, the costs for medical treatment can vary, and in some cases are considerably higher than in Switzerland. tourist und tourist subito offer you secure protection against uncovered costs. In addition to treatment costs, international health insurance also covers return transport to Switzerland, extra return journeys, visits, advance payments to a hospital and assistance in translation. Depending on the length of your trip and your existing supplementary insurance, Sympany offers you a choice between permanent or short-term international health insurance:
- Permanent international health insurance tourist: This is ideal for regular, but shorter holidays of up to 42 days per year. tourist can be taken out with Sympany in combination with a supplementary outpatient insurance or a supplementary hospital insurance.
- Short-term international health insurance tourist subito: This can be taken out individually (without other supplementary insurance policies) for 10 to 365 days. You can sign up for it online until shortly before your trip begins and it will only take you five minutes.
The hospita supplementary hospital insurances cover the costs of emergency hospital treatment as a supplement to basic insurance – until transport home is possible (maximum one year). Supplementary hospital insurance will cover the costs up to the same amount and for the same hospital ward as in Switzerland. With hospita private or hospita semi-private, you benefit from more privacy in a single or double room, and with hospita global, you can also have elective treatment in a private hospital ward abroad.
Accident insurance for employed persons: Adapted to the length of stay
Employees who work more than eight hours per week for the same employer are insured through their employer against accidents at work and during their leisure time.
Are you on unpaid leave or are you planning to change jobs? If you do not receive a salary during your stay abroad, the accident insurance will continue through your current employer for a maximum of 31 days.
If you take a longer break, you need to arrange compulsory accident insurance yourself. With an interim insurance, you can extend your existing cover with your employer’s insurance by up to six months.
If you are not covered by your employer or an interim insurance, you must include accident cover in your health insurance. More about accident insurance ›
In an emergency
Need medical help? How to proceed abroad
- In the event of a serious emergency, call the local emergency number for medical assistance.
- If you need to go to hospital, please contact Sympany’s 24-hour emergency number: +41 41 480 44 22. How to ensure that the costs are covered. The employees will support you, and also provide you with information on hospitals and local doctors’ surgeries, as well as help you organising return transports. More about the 24-hour emergency number ›
- In the EU, EFTA and the United Kingdom (UK), you must present the back of your Sympany insurance card when you arrive. This serves as the European Health Insurance Card and makes it easier to deal with and settle costs. More about Sympany’s insurance card ›
- In the event of an accident, inform your employer. If you have included accident cover in Sympany’s basic insurance, please contact Sympany. To report this to Sympany, please complete the relevant form Report an accident.
- If you are insured under a savings model, you can inform your first point of contact at a later date. This is particularly useful if you need follow-up treatment after returning to Switzerland. You can see your first point of contact in mySympany.
Useful information
- Domicile and obligation to register
For shorter, temporary stays abroad, you do not have to deregister in Switzerland. You will retain your residence and remain subject to compulsory insurance here. If you are staying abroad for a longer period of time or working abroad, you should ask your residential community about the obligation to register. You may have to deregister – even if you are not relinquishing your residence. If you are moving abroad permanently and do not intend to return to Switzerland, you must deregister. You can find more information on the website of the Federal Department of Foreign Affairs.
- Professional assignment abroad
Are you working abroad for a certain period of time for your Swiss employer? If so, you may have the status of a “posted person” and your health insurance will be subject to different regulations depending on the country in which you are staying. Please contact us via message in mySympany or web form so that we can check the status of the posting and enter it in our records. You can also find more information on the Federal Office of Public Health website.
- Suspension of supplementary insurance policies
Are you relinquishing your residence in Switzerland but planning to return in the foreseeable future? If so, you can suspend your supplementary insurance during your stay under certain conditions. You can do this for a maximum of six years with the option of extension. During this “break,” you only pay 10% of the premium. More information on suspension ›
FAQs
This depends on whether you remain subject to compulsory insurance in Switzerland. Please contact us via message in mySympany or web form to clarify this issue. If you remain insured in Switzerland, you will not have to deregister with us. Your basic insurance and your supplementary insurance cover the costs of emergency treatment abroad. Important: You must provide us with a postal address in Switzerland and ensure that your post is read.
Are you already using mySympany? You can access all relevant information and documents from anywhere via the customer portal and the app. You can also send messages securely to Sympany. More about mySympany ›
In insured emergency situations, emergency treatment on site takes priority. To ensure that the costs are covered, please contact Sympany’s 24-hour emergency helpline as soon as possible: +41 41 480 44 22. Here, you can also find out which practice or hospital you can be treated in.
All basic insurance models provide the same benefits in insured emergency situations abroad. If you are insured under a savings model, you can inform your first point of contact at a later date. This is particularly useful if you need further treatment for the same health problem after your return. Please also note that when abroad, you can generally only obtain medications on prescriptions that have been issued in a local practice. Prescriptions that you are given as part of a Telmed consultation are usually not accepted abroad.
Basic insurance only covers visits to doctors and hospital treatment abroad in the event of medical emergencies. For longer stays, it is therefore advisable to increase the basic cover of basic insurance with additional benefits (see “Supplementary health insurance – protection against high costs”). At present, this is particularly important for policyholders in the Canton of Zug. Important information for policyholders in the Canton of Zug: Hospital treatment abroad ›
If you are subject to compulsory insurance in Switzerland, the compulsory health insurance continues to apply. You still have to pay your premiums – and will also profit from the insurance benefits abroad.
Policyholders with supplementary insurance who give up their residence in Switzerland and plan to return to Switzerland at a later date can pause their supplementary insurance policies under certain conditions and pay only 10% of the premiums during this period. More about suspension ›
Incidentally, the direct debit procedure saves you unnecessary effort when settling invoices. Go to the direct debit application form ›
In EU and EFTA countries as well as in the United Kingdom (UK), you usually have to pay the co-payment locally. In Switzerland, no further co-payments are due. The amount you pay will not be applied to either the Swiss standard deductible or the retention fee.
Please note: This only applies for treatments in state health centres and hospitals. You will be invoiced for the costs of treatment by private service providers. The procedure is then the same as in countries outside the EU/EFTA/UK. Please visit the European Commission page for more information on treatment in the country where you are staying.
In countries outside the EU, EFTA and UK, you must cover the costs yourself and then subsequently submit the receipts to Sympany. Request proof of payment and send it to Sympany together with the invoice, a medical report and the “Accident or illness during stay abroad” questionnaire. You will then be reimbursed the costs of the insured benefits.
Contact Customer Service via mySympany or use the web form so that we can issue you with a replacement certificate.
Incidentally, if you do not have the card with you in Switzerland, you can also use the digital insurance card in mySympany. More information on the health insurance card ›