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Medical advice around the clock

When you are ill and need medical treatment, Medgate and eedoctors are here for you by telephone or video – even in the evening and at the weekend.

This means you don’t have to leave your home or sit in full waiting rooms to see a doctor – so you can protect yourself and others from infection.

The experienced doctors are able to apply numerous treatments directly and can deal with most medical issues right away. The video function makes it easier for them because it allows them to see their patients.

Medgate: available for free – any time, any place

The Medgate app checks based on your symptoms whether a medical consultation by phone or video is possible, or whether you should see your family doctor or go straight to a hospital emergency department.

App Store      Google Play

You can, of course, just give Medgate a call as well.


The consultation costs are covered for all customers with basic insurance from Sympany. Policyholders covered by the callmed 24, casamed pharm and flexhelp24 models may go to a doctor of their choice after consultation with Medgate. Policyholders covered by the casamed family doctor or casamed hmo models may only go to a doctor of their choice after speaking to their family doctor or HMO centre, even after a consultation with Medgate. Free choice of doctor applies to all other policyholders with basic insurance. Sympany does not cover the costs of calls to Medgate.

eedoctors: the virtual medical centre

With the eedoctors app, you are treated via video consultation or live chats by doctors licensed to practise in Switzerland – wherever you may be at the time. Without having to make an appointment and every day from 8 a.m. to 9 p.m.

App Store      Google Play


Any charge for the consultation is for the first 20 minutes – any extra time is free – so you only pay up to CHF 76 for the specialist treatment provided. For policyholders covered by the classic, casamed family doctor or euroline (Germany and France) models, Sympany covers the treatment costs less any cost contribution.

Assess skin problems online

Whether it’s a rash, a prominent mole, a sun allergy, itchiness or red skin – get a dermatologist to look at your skin problems simply and quickly via smartphone.

  • Suitable for skin problems such as rashes, eczema, moles, etc.
  • All dermatologists are licensed in Switzerland
  • You will receive an assessment from a doctor with recommended treatment within 48 hours

This is how Skin Check works


Customers with supplementary outpatient insurance (plus or premium) pay only CHF 44 instead of CHF 55 for the Skin Check.

Help from the local pharmacy

The casamed pharm pharmacy model, together with Medgate, gives you 400 partner pharmacies as a first port of call. The pharmacies conduct simple examinations – for things like flu symptoms or rashes – in a separate room there and then. If necessary, a doctor gets involved by phone.

Here you will find a Sympany partner pharmacy near you


Consultations at a pharmacy are free of charge for all casamed pharm policyholders. If the doctor you have spoken to issues you a prescription, Sympany will cover the costs of the medication minus the cost contribution. You can get the medication directly from the pharmacy.

Never without your digital insurance card

Too many cards in your purse or wallet? The digital insurance card is all you need for treatment in Switzerland. You can find this in mySympany. Simply show this the next time you visit the doctor or pharmacy, and in many cases the treatment will be settled with Sympany directly.

Premium calculator basic insurance