Medical advice around the clock

Child feeling feverish during the night? A nasty sprain at football training on a Saturday? For Sympany policyholders, there is no need to worry: you get medical advice around the clock, without having to make an appointment.

With classic compulsory basic insurance in Switzerland, you have a free choice of doctor. Policyholders covered by the telmed model, family doctor model, HMO model, or pharmacy model should always approach their chosen point of contact first in the event of illness.

Medgate: available for free – any time, any place

The Medgate app checks based on your symptoms whether a medical consultation by phone or video is possible, or whether you should see your family doctor or go straight to a hospital emergency department.

App Store      Google Play


You can, of course, just give Medgate a call as well.


Costs

Just like with a family doctor, the consultation is charged for in line with the statutory benefits list and costs CHF 50 on average. Basic insurance covers this, less any cost contribution. Policyholders covered by the callmed 24, casamed pharm and flexhelp24 models do not pay any cost contribution.

Help from the local pharmacy

The casamed pharm pharmacy model, together with Medgate, gives you 400 partner pharmacies as a first port of call. The pharmacies conduct simple examinations – for things like flu symptoms or rashes – in a separate room there and then. If necessary, a doctor gets involved by phone.

Here you will find a Sympany partner pharmacy near you.
Simply click in the search field with your mouse and select “netCare pharmacies Sympany”


Costs

Consultations at a pharmacy are free of charge for all casamed pharm policyholders. If the doctor you have spoken to issues you a prescription, Sympany will cover the costs of the medication minus the cost contribution. You can get the medication directly from the pharmacy.

eedoctors: the virtual medical centre

With the eedoctors app, you are treated via video consultation or live chats by doctors licensed to practise in Switzerland – wherever you may be at the time. Without having to make an appointment and every day from 8 a.m. to 9 p.m.

App Store      Google Play


Costs

Any charge for the consultation is for the first 20 minutes – any extra time is free – so you only pay up to CHF 76 for the specialist treatment provided. For policyholders covered by the classic, casamed family doctor or euroline (Germany and France) models, Sympany covers the treatment costs less any cost contribution.

Never without your digital insurance card

Too many cards in your purse or wallet? The digital insurance card is all you need for treatment in Switzerland. You can find this in mySympany. Simply show this the next time you visit the doctor or pharmacy, and in many cases the treatment will be settled with Sympany directly.

Customer service

+41 58 262 42 00

Contact form

Opening hours during the holidays
24.12. / 27.12. / 30.12. / 31.12.
8:00 to 17:00


More Informationen

Online services

Worth to know