Change my franchise
If you make use of medical services, you must also contribute to the costs – according to law. Part of the cost contribution is the franchise. You can determine its amount yourself. With a higher franchise, you will pay lower premiums. You can notify us online of changes to your franchise.
Facts about the franchise
The franchise can be altered as of 1 January of each year. The deadlines are:
Do you wish to reduce your franchise? Your request must reach us before the last working day of November.
Do you wish to increase your franchise? You have until the last working day of the year to send us your request.
Choose a franchise that you can easily pay at any time together with the deductible. You can choose from the following franchise options:
Vivao Sympany AG,
Moove Sympany AG*
* You can see your insurance provider on your policy as well as on every premium invoice or benefit statement. You can find these documents in your inbox in mySympany.