Do you have a question or a request? We will help you find the solution. Just select your enquiry and you are almost there.
We are here for you! Due to the coronavirus, waiting times on the phone and for the Advisory Centre may be longer than usual. Wherever possible, please use our online channels for your enquiries. You can find the answers to the most frequent enquiries below and under Services and Worth to know.
Benefit overviews
Supplementary hospital insurance
Supplementary outpatient insurance
View policy and benefits statements
You can find these documents in mySympany.
Still not found an answer to your enquiry? Contact us!
| By telephone | Monday to Friday: 8:00 to 17:00 |
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| Online | |
| Personal consultation | Sympany |
| Medical bill | Submitting an invoice to Sympany via mySympany, by or by post: Sympany |
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| Premium invoice | Paying a premium invoice: how it works > |
| Premium reduction | Your canton of residence is responsible for premium reductions. You can find all the relevant information here > |
| Contact | Question still not answered? Contact us! Monday to Friday: 8:00 to 17:00 |
| Personal data and address | mySympany Not yet registered? |
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| Payment details | mySympany Not yet registered? Information about different ways to pay > |
| Insurance cover | Include or exclude accident cover > Switch health insurance model |
| Be aware of fraudsters! Fraudsters are currently taking advantage of the feelings of uncertainty among the population. Please do not respond to suspicious callers who try to arrange an appointment with you or who ask you for your data due to alleged increases in Sympany premiums as a result of the coronavirus. These claims are false and we have dissociated ourselves from them. We assure you that at Sympany your data is always secure. |
| Illness | For ... callmed 24 and casamed pharm customers: flexhelp24 customers:
Please note: Please call 144 for the emergency doctor in the event of serious illness or an emergency! |
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| Medical emergency abroad | Do you need to be treated abroad for an illness or accident? If so, please make sure in advance that Sympany will cover the treatment costs (assumption of costs). Protect yourself from high costs! +41 41 480 44 22 (normal phone charges apply) Available around the clock – globally and seven days a week. |
Please fill in the relevant form and send it to:
Sympany, Peter Merian-Weg 4, 4002 Basel
| Register a personal accident: | Personal accident PDF form |
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| Dental accident: | Dental accident PDF form |
| Damage (vehicle/ household contents): | To the “Register damages” online form > Emergency assistance in case of damage Available around the clock, seven days a week: +800 55 455 500 (international toll-free number) or +41 58 262 45 00 (normal phone charges apply) |
| Personal consultations and quotes: | Monday to Friday: 9:00 to 12:00 and 13:00 to 17:00 Ask for a quote, request a call back or arrange a personal appointment on site: Please note: unfortunately, personal consultations on site are no longer possible at this time due to the coronavirus. We are happy to give you advice over the phone or, if possible, by video. |
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| Information on products and benefits: |
| Personal consultations: | Monday to Friday: 8:00 to 17:00 |
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| Information on products and benefits: | euroline |
Monday to Friday: 8:00 to 17:00
+41 800 955 955
Monday to Friday: 8:00 to 17:00
+41 58 262 41 86