Contact information and directions: get the right solution quickly

Do you have a question or a request? We will help you find the solution. Just select your enquiry and you are almost there.

Customer concerns? We are happy to provide more help!

Questions about the contract and benefits

Benefit overviews

Basic insurance

Supplementary hospital insurance

Supplementary outpatient insurance


View policy and benefits statements

You can find these documents in mySympany.


Still not found an answer to your enquiry? Contact us!

By telephone

Monday to Friday: 8:00 to 17:00

+41 58 262 42 00

Online

Contact form >

Personal
consultation 

Sympany
Advisory centre Basel

Peter Merian-Weg 4
4002 Basel

Map >

Questions about invoices

Medical bill

Submitting an invoice to Sympany via mySympany, by or by post:

Sympany
Beratungscenter Basel
Peter Merian-Weg 4
4002 Basel

Premium
invoice
Paying a premium invoice: how it works >
Premium
reduction
Your canton of residence is responsible for premium reductions.
You can find all the relevant information here >
Contact

Question still not answered? Contact us!

Monday to Friday: 8:00 to 17:00

+41 58 262 42 00

Contact form >

Making changes

Personal
data and
address

mySympany
You can change your name, address or telephone number easily yourself: Log in >

Not yet registered?
Then let us know what change you wish to make to your data via the online form >

Payment
details

mySympany
You can change your payment details easily yourself: Log in >

Not yet registered?
Then use our “Change payment details” online form >

Information about different ways to pay >

Insurance
cover

Change franchise >

Switch doctor >

Include or exclude accident cover >

Switch health insurance model​​​​​​​
Please contact us via the contact form​​​​​​​ or over the phone:
+41 58 262 42 00

Accident? Emergency? Medical questions?

Illness and emergency

Illness

For ...

callmed 24 and casamed pharm customers:
+41 844 852 852 (normal phone charges apply)

flexhelp24 customers:
+41 844 654 654 (normal phone charges apply)


For all other Sympany customers:
+41 844 000 724 (normal phone charges apply)

Please note: Please call 144 for the emergency doctor in the event of serious illness or an emergency!

Medical
emergency
abroad

Do you need to be treated abroad for an illness or accident? If so, please make sure in advance that Sympany will cover the treatment costs (assumption of costs). Protect yourself from high costs!  

+41 41 480 44 22 (normal phone charges apply)

Available around the clock – globally and seven days a week.

Accident or damages (people, vehicles, household contents)

Please fill in the relevant form and send it to:
Sympany, Peter Merian-Weg 4, 4002 Basel

Register a
personal
accident:
Personal accident PDF form
Dental
accident:
Dental accident PDF form
Damage
(vehicle/
household
contents):
 

To the “Register damages” online form >

Emergency assistance in case of damage

Available around the clock, seven days a week:

+800 55 455 500 (international toll-free number) or

+41 58 262 45 00 (normal phone charges apply)

New here? Advice on choosing insurance

Questions about products

Personal
consultations
and quotes:

Monday to Friday: 9:00 to 12:00 and 13:00 to 17:00

+41 800 455 455

Ask for a quote, request a call back or arrange a personal appointment on site:
Sales consultation online form >

Information
on products
and benefits:
 

Basic insurance

Supplementary insurance

Travel health insurance

Property insurance

Risk insurance

Questions about border commuter insurance

Personal
consultations:

Monday to Friday: 8:00 to 17:00

+49 800 826 46 20

Contact form >

Information
on products
and benefits:
euroline

Telephone numbers

Consultation for new and existing customers

Monday to Friday: 8:00 to 17:00

+41 800 955 955

Consultation on benefits

Monday to Friday: 8:00 to 17:00

+41 58 262 41 86

Premium calculator basic insurance

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