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Questions about insurance coverage, invoices or policy
Monday to Friday: 8:00 to 17:00
Questions about benefits statements, medical bills
Monday to Friday: 8:00 to 17:00
Questions about border commuter insurance
Monday to Friday: 8:00 to 17:00
Benefit overviews
Supplementary hospital insurance
Supplementary outpatient insurance
View policy and benefits statements
You can find these documents in mySympany.
Still not found an answer to your enquiry? Contact us!
| By telephone | Monday to Friday: 8:00 to 17:00 |
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| Online | |
| Personal consultation | Sympany |
| Medical bill | Submitting an invoice to Sympany via mySympany, by or by post: Sympany |
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| Premium invoice | Paying a premium invoice: how it works > |
| Premium reduction | Your canton of residence is responsible for premium reductions. You can find all the relevant information here > |
| Contact | Question still not answered? Contact us! Monday to Friday: 8:00 to 17:00 |
| Personal data and address | mySympany Not yet registered? |
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| Payment details | mySympany Not yet registered? Information about different ways to pay > |
| Insurance cover | Include or exclude accident cover > Switch health insurance model |
| Illness | For ... callmed 24 and casamed pharm customers: flexhelp24 customers:
Please note: Please call 144 for the emergency doctor in the event of serious illness or an emergency! |
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| Medical emergency abroad | Do you need to be treated abroad for an illness or accident? If so, please make sure in advance that Sympany will cover the treatment costs (assumption of costs). Protect yourself from high costs! +41 41 480 44 22 (normal phone charges apply) Available around the clock – globally and seven days a week. |
Please fill in the relevant form and send it to:
Sympany, Peter Merian-Weg 4, 4002 Basel
| Register a personal accident: | Personal accident PDF form |
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| Dental accident: | Dental accident PDF form |
| Damage (vehicle/ household contents): | To the “Register damages” online form > Emergency assistance in case of damage Available around the clock, seven days a week: +800 55 455 500 (international toll-free number) or +41 58 262 45 00 (normal phone charges apply) |
| Personal consultations and quotes: | Monday to Friday: 9:00 to 12:00 and 13:00 to 17:00 Ask for a quote, request a call back or arrange a personal appointment on site: |
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| Information on products and benefits: |
| Personal consultations: | Monday to Friday: 8:00 to 17:00 |
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| Information on products and benefits: | euroline |
Monday to Friday: 8:00 to 17:00
Monday to Friday: 8:00 to 17:00