The website cannot be displayed correctly. Please update your browser:

Get in touch with us!

You can find all the telephone numbers, contact forms and addresses you will need here. We are always happy to help you!

Advisory centre
Peter Merian-Weg 4
4052 Basel

Monday: 8:00 to 12:00 and 13:00 to 17:00
Tuesday to Friday: 9:00 to 12:00 and 13:00 to 17:00

Map >

+41 58 262 39 70
Monday to Friday: 8:00 to 17:00

Contact form >


Contact us from Switzerland or France
+41 58 262 43 04
Monday to Friday: 8:00 to 17:00

or from Germany
+49 800 826 46 20 (free of charge)
Monday to Friday: 8:00 to 17:00

Contact form >



Customer portal and app 

  • view documents and outstanding invoices
  • submit receipts
  • change details
  • send a message

Online services

Web forms and lists

  • change personal data
  • report an accident & make a claim
  • find practices
  • download documents
  • view lists

Worth to know

Understanding insurance

  • invoices
  • cost contribution
  • switch insurance models
  • premium reduction
  • moving house

Accident? Emergency? Medical questions?

flexhelp24, callmed 24, casamed pharm, classic and euroline policyholders

Medgate app
The Medgate app uses information about your symptoms to check whether a medical consultation by phone, video or live chat is possible, or whether you should go either to your doctor’s surgery or straight to a hospital emergency department.      App Store      Google Play

You call Medgate:

Or Medgate calls you: Book a doctor’s appointment online >

Frequently asked questions about Medgate, costs etc. >

Partner pharmacies for casamed pharm policyholders

Frequently asked questions about the casamed pharm pharmacy model

casamed family doctor, classic and euroline policyholders

Medical video consultation or live chat without prior appointment. Every day from 8 a.m. to 9 p.m. via the eedoctors app:      App Store      Google Play

How eedoctors works >

Frequently asked questions about casamed family doctor

Quick and easy assessments of skin problems from experienced dermatologists via smartphone

To the online skin check >

Illness or accident abroad: by calling our emergency helpline, you can double-check that Sympany will cover the treatment costs (i.e. obtain a cost assumption). The call operators will also tell you which practice or hospital you can go to and organise transport there and back if necessary.

+41 41 480 44 22

More information on the 24-hour emergency helpline >

Please note: Please call 144 for the emergency doctor in the event of serious illness or an emergency!

If you are a flexhelp24, callmed 24 or casamed pharm policyholder, please report emergency treatment to Medgate within five days. This can also be done by someone close to you.

Consultation for news and existing customers

+41 58 262 42 24

Monday to Friday: 8:00 to 17:00

Consultation on benefits

+41 58 262 41 86

Monday to Friday: 8:00 to 17:00


Postal address

Peter Merian-Weg 4
4002 Basel

Head office

Premium calculator health insurance