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Get in touch with us!

You can find all the telephone numbers, contact forms and addresses you will need here. We are always happy to help you!

Advisory centre
Peter Merian-Weg 4
4052 Basel

Monday to Friday: 8:00 to 17:00

Map >

Contact us from Switzerland or France
+41 58 262 43 04
Monday to Friday: 8:00 to 17:00

or from Germany
+49 800 826 46 20 (free of charge)
Monday to Friday: 8:00 to 17:00

Contact form >

mySympany

Customer portal and app 

  • view documents and outstanding invoices
  • submit receipts
  • change details
  • send a message

Online services

Web forms and lists

  • change personal data
  • report an accident & make a claim
  • find practices
  • download documents
  • view lists

Worth to know

Understanding insurance

  • invoices
  • cost contribution
  • switch insurance models
  • premium reduction
  • moving house

Accident? Emergency? Medical questions?

Illness

For ...

callmed 24 and casamed pharm customers:
+41 844 852 852 (normal phone charges apply)

flexhelp24 customers:
+41 844 654 654 (normal phone charges apply)


For all other Sympany customers:
+41 844 000 724 (normal phone charges apply)

Please note: Please call 144 for the emergency doctor in the event of serious illness or an emergency!

Medical
emergency
abroad

Do you need to be treated abroad for an illness or accident? If so, please make sure in advance that Sympany will cover the treatment costs (assumption of costs). Protect yourself from high costs!  

+41 41 480 44 22 (normal phone charges apply)

Available around the clock – globally and seven days a week.

Please fill in the relevant form and send it to:
Sympany, Peter Merian-Weg 4, 4002 Basel

Register a
personal
accident:
Personal accident PDF form
Dental
accident:
Dental accident PDF form
Damage
(vehicle/
household
contents):
 

To the “Register damages” online form >

Emergency assistance in case of damage

Available around the clock, seven days a week:

+800 55 455 500 (international toll-free number) or

+41 58 262 45 00 (normal phone charges apply)

Consultation for news and existing customers

+41 800 955 955

Monday to Friday: 8:00 to 17:00

Consultation on benefits

+41 58 262 41 86

Monday to Friday: 8:00 to 17:00

Address

Postal address

Sympany
Peter Merian-Weg 4
4002 Basel

Head office

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