Get in touch with us!
+41 58 262 42 22
Monday to Friday: 8:00 to 17:00
Advisory centre
Peter Merian-Weg 4
4052 Basel
Monday: 8:00 to 17:00
Tuesday to Friday: 9:00 to 12:00 and 13:00 to 17:00
Contact us from Switzerland or France
+41 58 262 43 04
Monday to Friday: 8:00 to 17:00
or from Germany
+49 800 826 46 20 (free of charge)
Monday to Friday: 8:00 to 17:00
mySympany
Customer portal and app
- view documents and outstanding invoices
- submit receipts
- change details
- send a message
Online services
Web forms and lists
- change personal data
- report an accident & make a claim
- find practices
- download documents
- view lists
Worth to know
Understanding insurance
- invoices
- cost contribution
- switch insurance models
- premium reduction
- moving house
Accident? Emergency? Medical questions?
| Illness | For ... callmed 24 and casamed pharm customers: flexhelp24 customers:
Please note: Please call 144 for the emergency doctor in the event of serious illness or an emergency! |
|---|---|
| Medical emergency abroad | Do you need to be treated abroad for an illness or accident? If so, please make sure in advance that Sympany will cover the treatment costs (assumption of costs). Protect yourself from high costs! +41 41 480 44 22 (normal phone charges apply) Available around the clock – globally and seven days a week. |
Please fill in the relevant form and send it to:
Sympany, Peter Merian-Weg 4, 4002 Basel
| Register a personal accident: | Personal accident PDF form |
|---|---|
| Dental accident: | Dental accident PDF form |
| Damage (vehicle/ household contents): | To the “Register damages” online form > 24/7 emergency assistance in case of damage |
Address
Postal address
Sympany
Peter Merian-Weg 4
4002 Basel
Head office