We are here for you! Due to the coronavirus, waiting times on the phone and for the Advisory Centre may be longer than usual. Wherever possible, please use our online channels for your enquiries. You can find the answers to the most frequent enquiries under Services and Worth to know.
Attention: The customer counter in the advisory centre is closed until further notice because of the coronavirus.
| Be aware of fraudsters! Fraudsters are currently taking advantage of the feelings of uncertainty among the population. Please do not respond to suspicious callers who try to arrange an appointment with you or who ask you for your data due to alleged increases in Sympany premiums as a result of the coronavirus. These claims are false and we have dissociated ourselves from them. We assure you that at Sympany your data is always secure. |
Monday to Friday: 9:00 to 12:00 and 13:00 to 17:00
Toll-free number for calls within Switzerland. Costs may be incurred for calls from payphones, from abroad and from prepaid mobiles.
24 hours a day, 7 days per week
| Note: The current development of the coronavirus leads to longer waiting times at the telemedical centre Medgate. |
| For callmed 24 or casamed pharm | +41 844 852 852 |
| For flexhelp24 customers | +41 844 654 654 |
| For all other Sympany customers | +41 844 000 724 |
Toll-free number for calls within Switzerland. Costs may be incurred for calls from payphones, from abroad and from prepaid mobiles.
Worldwide cost assumption guarantee in the event of a medical emergency:
| +800 55 455 500 | international toll-free number |
| +41 58 262 45 00 | charges apply |
Attention: The customer counter in the advisory centre is closed until further notice because of the coronavirus.
Sympany
Advisory centre Basel
Peter Merian-Weg 4
4002 Basel
Please note: unfortunately, personal consultations on site are no longer possible at this time due to the coronavirus. We are happy to give you advice over the phone or, if possible, by video.
Sympany
Bern Agency
Dammweg 9
3013 Bern
Office hours
Closed on Mondays
Tuesday to Friday: 9:00 to 12:00 and 14:00 to 17:00
Please note: unfortunately, personal consultations on site are no longer possible at this time due to the coronavirus. We are happy to give you advice over the phone or, if possible, by video.
Sympany
Zürich Nord Agency
Leutschenbachstrasse 95
8050 Zürich
Office hours
Closed on Mondays and Wednesdays
Tuesday, Thursday and Friday: 10:00 to 12:00 and 13:30 to 16:30
Monday to Friday: 8:00 to 17:00
+41 800 955 955
Monday to Friday: 8:00 to 17:00
+41 58 262 41 86