Contact us

Dear customers

We are here for you! Due to the coronavirus, waiting times on the phone and for the Advisory Centre may be longer than usual. Wherever possible, please use our online channels for your enquiries. You can find the answers to the most frequent enquiries under Services and Worth to know.

Attention: The customer counter in the advisory centre is closed until further notice because of the coronavirus.
 

Be aware of fraudsters!

Fraudsters are currently taking advantage of the feelings of uncertainty among the population. Please do not respond to suspicious callers who try to arrange an appointment with you or who ask you for your data due to alleged increases in Sympany premiums as a result of the coronavirus. These claims are false and we have dissociated ourselves from them. We assure you that at Sympany your data is always secure.

 

Telephone numbers

Quotes

Consultation for new customers

Monday to Friday: 9:00 to 12:00 and 13:00 to 17:00

+41 800 455 455

Toll-free number for calls within Switzerland. Costs may be incurred for calls from payphones, from abroad and from prepaid mobiles.

Contact: sales advice >

Medical advice

24-hour qualified advice on medical issues

24 hours a day, 7 days per week 
 

Note: The current development of the coronavirus leads to longer waiting times at the telemedical centre Medgate.

 

For callmed 24 or casamed pharm
customers

+41 844 852 852

For flexhelp24 customers

+41 844 654 654

For all other Sympany customers

+41 844 000 724

 


Toll-free number for calls within Switzerland. Costs may be incurred for calls from payphones, from abroad and from prepaid mobiles. 

In case of emergency

24-hour emergency helpline

Worldwide cost assumption guarantee in the event of a medical emergency:

+41 41 480 44 22

Personal consultation

Basel

Attention: The customer counter in the advisory centre is closed until further notice because of the coronavirus.

Sympany
Advisory centre Basel

Peter Merian-Weg 4
4002 Basel

Map >

Bern

Please note: unfortunately, personal consultations on site are no longer possible at this time due to the coronavirus. We are happy to give you advice over the phone or, if possible, by video.

Sympany
Bern Agency
Dammweg 9
3013 Bern

Office hours
Closed on Mondays
Tuesday to Friday: 9:00 to 12:00 and 14:00 to 17:00

Map >

Zürich

Please note: unfortunately, personal consultations on site are no longer possible at this time due to the coronavirus. We are happy to give you advice over the phone or, if possible, by video.

Sympany
Zürich Nord Agency

Leutschenbachstrasse 95
8050 Zürich

Office hours
Closed on Mondays and Wednesdays
Tuesday, Thursday and Friday: 10:00 to 12:00 and 13:30 to 16:30

Map >

Telephone numbers

Consultation for new and existing customers

Monday to Friday: 8:00 to 17:00

+41 800 955 955

Consultation on benefits

Monday to Friday: 8:00 to 17:00

+41 58 262 41 86

Customer service

+41 58 262 42 00

Contact form

Due to the coronavirus, there may be longer waiting times on phone lines. Wherever possible, please use our online channels at this time for your enquiries.


More Informationen

Online services

Worth to know

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