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You can find all the telephone numbers, contact forms and addresses you will need here. We are always happy to help you!
+41 58 262 42 22
Monday to Friday: 8:00 to 18:00
Advisory centre
Peter Merian-Weg 4
4052 Basel
Monday to Friday: 8:00 to 17:00
The advisory centre will be closed on 24 and 31 December 2021.
New opening hours from 3 January 2022:
Monday: 8:00 to 17:00
Tuesday to Friday: 9:00 to 12:00 and 13:00 to 17:00
+41 800 455 455
Monday to Friday: 9:00 to 12:00 and 13:00 to 17:00
Extended business hours from 27.9. to 30.11.2021:
Monday to Friday: 8:00 to 19:30
Saturday: 9:00 to 16:00
Contact us from Switzerland or France
+41 58 262 43 04
Monday to Friday: 8:00 to 17:00
or from Germany
+49 800 826 46 20 (free of charge)
Monday to Friday: 8:00 to 17:00
Customer portal and app
Web forms and lists
Understanding insurance
| Illness | For ... callmed 24 and casamed pharm customers: flexhelp24 customers:
Please note: Please call 144 for the emergency doctor in the event of serious illness or an emergency! |
|---|---|
| Medical emergency abroad | Do you need to be treated abroad for an illness or accident? If so, please make sure in advance that Sympany will cover the treatment costs (assumption of costs). Protect yourself from high costs! +41 41 480 44 22 (normal phone charges apply) Available around the clock – globally and seven days a week. |
Please fill in the relevant form and send it to:
Sympany, Peter Merian-Weg 4, 4002 Basel
| Register a personal accident: | Personal accident PDF form |
|---|---|
| Dental accident: | Dental accident PDF form |
| Damage (vehicle/ household contents): | To the “Register damages” online form > 24/7 emergency assistance in case of damage |
Monday to Friday: 8:00 to 17:00
Monday to Friday: 8:00 to 17:00
Postal address
Sympany
Peter Merian-Weg 4
4002 Basel
Head office