Get in touch with us!
+41 58 262 42 00
Monday to Friday: 8:00 to 17:00
Availability during the holidays
25 and 26 December 2023: closed
1 January 2024: closed
Between the holidays, we will be available for you during regular business hours.
+41 58 262 42 22
Monday to Friday: 8:00 to 17:00
Availability during the holidays
25 and 26 December 2023: closed
1 January 2024: closed
Between the holidays, we will be available for you during regular business hours.
Advisory centre
Peter Merian-Weg 4
4052 Basel
Monday: 8:00 to 17:00
Tuesday to Friday: 9:00 to 12:00 and 13:00 to 17:00
Availability during the holidays
25 and 26 December 2023: closed
1 January 2024: closed
Between the holidays, we will be available for you during regular business hours.
+41 800 455 455
Monday to Friday: 8:00 to 17:00
Availability during the holidays
25 and 26 December 2023: closed
1 January 2024: closed
Between the holidays, we will be available for you during regular business hours.
Contact us from Switzerland or France
+41 58 262 43 04
Monday to Friday: 8:00 to 17:00
or from Germany
+49 800 826 46 20 (free of charge)
Monday to Friday: 8:00 to 17:00
mySympany
Customer portal and app
- view documents and outstanding invoices
- submit receipts
- change details
- send a message
Online services
Web forms and lists
- change personal data
- report an accident & make a claim
- find practices
- download documents
- view lists
Worth to know
Understanding insurance
- invoices
- cost contribution
- switch insurance models
- premium reduction
- moving house
Accident? Emergency? Medical questions?
flexhelp24, callmed 24, casamed pharm, classic and euroline policyholders
Medgate app
The Medgate app uses information about your symptoms to check whether a medical consultation by phone, video or live chat is possible, or whether you should go either to your doctor’s surgery or straight to a hospital emergency department. App Store Google Play
Call Medgate
- flexhelp24: +41 844 654 654
- callmed 24 and casamed pharm: +41 844 852 852
- classic and euroline: +41 844 844 911
Partner pharmacies for casamed pharm policyholders
Frequently asked questions about the casamed pharm pharmacy model
casamed family doctor, classic and euroline policyholders
Medical video consultation or live chat without prior appointment. Every day from 8 a.m. to 9 p.m. via the eedoctors app: App Store Google Play
Frequently asked questions about casamed family doctor
Quick and easy assessments of skin problems from experienced dermatologists via smartphone
Illness or accident abroad: by calling our emergency helpline, you can double-check that Sympany will cover the treatment costs (i.e. obtain a cost assumption). The call operators will also tell you which practice or hospital you can go to and organise transport there and back if necessary.
Please note: Please call 144 for the emergency doctor in the event of serious illness or an emergency!
If you are a flexhelp24, callmed 24 or casamed pharm policyholder, please report emergency treatment to Medgate within five days. This can also be done by someone close to you.
Address
Postal address
Sympany
Peter Merian-Weg 4
4002 Basel
Head office
