Contact us

Refreshingly simple

Telephone numbers

Customer service

Consultation for existing customers

Monday to Friday: 08:00 to 17:00

+41 58 262 42 00


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Quotes

Consultation for new customers

Monday to Friday: 08:00 to 17:00

+41 800 455 455

Toll-free number for calls within Switzerland. Costs may be incurred for calls from payphones, from abroad and from prepaid mobiles.

Appointments for new clients >

For border commuters

Consultation for insured persons resident abroad

Monday to Friday: 08:00 to 17:00

+41 58 262 43 04    charges apply

Medical advice

24-hour qualified advice on medical issues

24 hours a day, 7 days per week 

For callmed 24 or casamed pharm
customers

+41 844 852 852

For all other Sympany customers

+41 844 000 724


Toll-free number for calls within Switzerland. Costs may be incurred for calls from payphones, from abroad and from prepaid mobiles. 

In case of emergency

24-hour emergency helpline

Worldwide cost assumption guarantee in the event of a medical emergency:
+41 41 480 44 22

In case of a claim

Vehicle and household: 24-hour emergency assistance
+800 55 455 500 international toll-free number
+41 58 262 45 00 charges apply

Personal consultation

Basel

Sympany
Customer Service Centre Basel

Spiegelgasse 12
4002 Basel

Office hours
Monday to Friday: 09:00 to 12:00 and 13:15 to 17:00

Consultations available by appointment

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Bern

Sympany
Bern Agency
Dammweg 9
3013 Bern

Office hours
Closed on Mondays
Tuesday to Friday: 09:00 to 12:00 and 14:00 to 17:00

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Winterthur

Sympany
Winterthur Agency

Zürcherstrasse 14
8400 Winterthur

Office hours
Thursday: 09:00 to 12:00 and 14:00 to 16:00
Closed on Mondays, Tuesdays, Wednesdays and Fridays

Map >

Dübendorf

Sympany
Zürich Nord Agency

Bahnhofstrasse 48
8600 Dübendorf

Office hours
Closed on Mondays and Wednesdays
Tuesday, Thursday and Friday: 10:00 to 12:00 and 13:30 to 16:30

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Telephone numbers

Consultation for new and existing customers

Monday to Friday: 08:00 to 17:00

+41 800 955 955

Consultation on benefits

Monday to Friday: 08:00 to 17:00

+41 58 262 41 86