Contact information and directions: get the right solution quickly

Do you have a question or a request? We will help you find the solution. Just select your enquiry and you are almost there.

Customer concerns? We are happy to provide more help!

Dear customers

We are here for you! Due to the coronavirus, waiting times on the phone and for the Advisory Centre may be longer than usual. Wherever possible, please use our online channels for your enquiries. You can find the answers to the most frequent enquiries below and under Services and Worth to know.

Questions about the contract and benefits

Benefit overviews

Basic insurance

Supplementary hospital insurance

Supplementary outpatient insurance

View policy and benefits statements

You can find these documents in mySympany.

Still not found an answer to your enquiry? Contact us!

By telephone

Monday to Friday: 8:00 to 17:00

+41 58 262 42 00


Contact form >


Advisory centre Basel

Peter Merian-Weg 4
4002 Basel

Map >

Questions about invoices

Medical bill

Submitting an invoice to Sympany via mySympany, by or by post:

Beratungscenter Basel
Peter Merian-Weg 4
4002 Basel

Paying a premium invoice: how it works >
Your canton of residence is responsible for premium reductions.
You can find all the relevant information here >

Question still not answered? Contact us!

Monday to Friday: 8:00 to 17:00

+41 58 262 42 00

Contact form >

Making changes

data and

You can change your name, address or telephone number easily yourself: Log in >

Not yet registered?
Then let us know what change you wish to make to your data via the online form >


You can change your payment details easily yourself: Log in >

Not yet registered?
Then use our “Change payment details” online form >

Information about different ways to pay >


Change franchise >

Switch doctor >

Include or exclude accident cover >

Switch health insurance model​​​​​​​
Please contact us via the contact form​​​​​​​ or over the phone:
+41 58 262 42 00

Be aware of fraudsters!

Fraudsters are currently taking advantage of the feelings of uncertainty among the population. Please do not respond to suspicious callers who try to arrange an appointment with you or who ask you for your data due to alleged increases in Sympany premiums as a result of the coronavirus. These claims are false and we have dissociated ourselves from them. We assure you that at Sympany your data is always secure.

Accident? Emergency? Medical questions?

Illness and emergency


For ...

callmed 24 and casamed pharm customers:
+41 844 852 852 (normal phone charges apply)

flexhelp24 customers:
+41 844 654 654 (normal phone charges apply)

For all other Sympany customers:
+41 844 000 724 (normal phone charges apply)

Please note: Please call 144 for the emergency doctor in the event of serious illness or an emergency!


Do you need to be treated abroad for an illness or accident? If so, please make sure in advance that Sympany will cover the treatment costs (assumption of costs). Protect yourself from high costs!  

+41 41 480 44 22 (normal phone charges apply)

Available around the clock – globally and seven days a week.

Accident or damages (people, vehicles, household contents)

Please fill in the relevant form and send it to:
Sympany, Peter Merian-Weg 4, 4002 Basel

Register a
Personal accident PDF form
Dental accident PDF form

To the “Register damages” online form >

Emergency assistance in case of damage

Available around the clock, seven days a week:

+800 55 455 500 (international toll-free number) or

+41 58 262 45 00 (normal phone charges apply)

New here? Advice on choosing insurance

Questions about products

and quotes:

Monday to Friday: 9:00 to 12:00 and 13:00 to 17:00

+41 800 455 455

Ask for a quote, request a call back or arrange a personal appointment on site:
Sales consultation online form >

Please note: unfortunately, personal consultations on site are no longer possible at this time due to the coronavirus. We are happy to give you advice over the phone or, if possible, by video.

on products
and benefits:

Basic insurance

Supplementary insurance

Travel health insurance

Property insurance

Risk insurance

Questions about border commuter insurance


Monday to Friday: 8:00 to 17:00

+49 800 826 46 20

Contact form >

on products
and benefits:

Telephone numbers

Consultation for new and existing customers

Monday to Friday: 8:00 to 17:00

+41 800 955 955

Consultation on benefits

Monday to Friday: 8:00 to 17:00

+41 58 262 41 86

Customer service

+41 58 262 42 00

Contact form

Due to the coronavirus, there may be longer waiting times on phone lines. Wherever possible, please use our online channels at this time for your enquiries.

More Informationen

Online services

Worth to know

Premium calculator

Loading premium calculator...