Basic insurance pharmacy model casamed pharm: 400 times the help with no appointments or waiting times

If you’re ill, first go to a Sympany partner pharmacy or contact Medgate for a telephone/video consultation. You can find out the Medgate consultation hours via the app or by calling +41 844 852 852 (in German, French, Italian or English). This model allows for well-coordinated and cost-conscious treatment and is rewarded with a premium discount. More information about Medgate >

You can do this very easily online: you can find the nearest Sympany partner pharmacy in no time at www.sympany.ch/en/pharmacies. Our partner pharmacies include TopPharm pharmacies as well as other netCare pharmacies.

casamed pharm offers you maximum flexibility: you don’t have to chose a particular pharmacy, you can contact any Sympany partner pharmacy anywhere in Switzerland. A particularly big advantage when you’re out and about.

Let your pharmacy know that you’re insured with casamed pharm and show them your insurance card. A medical professional will talk to you in a separate room. Your pharmacist can carry out simple check-ups, e.g. for flu symptoms or skin rash, directly at the pharmacy. A few days later, your contact will ask you how you’re feeling.

The pharmacy will then refer you to a centre of your choice or, if necessary, directly to the hospital.

You can register by phone or via the Medgate app. You can arrange an appointment with reception as usual by phone. You can use the app to first enter your symptoms and then set an appointment for the telephone/video consultation. The Medgate app may also recommend a visit to a medical centre due to the symptoms described and allocate a corresponding time window for this.

You will be looked after by a qualified team of doctors with various specialisms. Consultations are held in German, French, Italian or English. You can specify your preferred doctors in the Medgate app. More detailed information is available from Medgate. If further examinations are necessary, you will be referred to a specialist or hospital.

After the treatment, you will receive your treatment plan by e-mail or via the Medgate app. If you use the app, you can adjust this plan at any time and thus inform Medgate about referrals or an extension of the treatment duration. If you don’t use the app, simply notify Medgate of referrals or extended treatment by phone.

In this case, it’s important to contact Medgate again beforehand to coordinate the intended additional referral and adjust the treatment time window.

No, this isn’t part of the agreement for casamed pharm. There are exceptions – but only for emergency doctors, ophthalmologists, dentists, gynaecologists and paediatricians for children under the age of 16.

Yes, the treatment plan created for you by Medgate or the pharmacy is binding. In the case of follow-up treatment, someone checks whether there are time windows or pharmacy consultations.

Sympany monitors compliance with the rules – both by law and out of fairness towards other policyholders. Anyone who disregards the rules will face financial consequences (e.g. because they need to be moved to a traditional basic insurance plan and no switch is possible for a year or because they have to cover treatment costs if they repeatedly disregard the rules).