Skin Check
Assess skin problems online
Whether it’s a rash, a prominent mole, itchiness or red skin – get a dermatologist to assess your skin problems simply and quickly via smartphone. No appointment. Rapid specialist assessment.
The doctors who work for our partner OnlineDoctor assess skin problems quickly and professionally. You will receive a specialist assessment with recommended treatment within 48 hours. This gives you peace of mind.
- Suitable for skin problems like rashes, eczema, moles
- All the dermatologists are licensed in Switzerland
- As a benefit from basic insurance, or as a self-paying patient with a Sympany discount*
* With a referral to a dermatologist, the costs are covered by basic insurance (minus co-payment). As a self-paying patient without a referral, Sympany customers with plus or premium supplementary outpatient insurance will receive CHF 11 back on presentation of the invoice from OnlineDoctor.
What are the advantages of the Skin Check?
- No need to wait ages for an appointment. There is a shortage of dermatologists in Switzerland. It often takes months to get an appointment. The Skin Check is possible at any time – 24/7.
- There are no long journeys. Many skin problems do not require a personal appointment. You can just carry out the Skin Check at home – or on holiday.
- No waiting rooms. You can make better use of the waiting time.
- Rapid specialist assessment and treatment of your skin problem. After an average of seven (or at most 48) hours, you will receive a specialist assessment with treatment recommendations.
- Data protection and quality guaranteed. More than 150 registered Swiss dermatologists offer the Skin Check, and you are free to choose between them. Data is transmitted using encryption and access is protected by more secure authentication methods.
Is the Skin Check paid for by the health insurance company?
Yes! By either the basic insurance or the supplementary insurance – depending on whether you have a referral to a dermatologist or whether you contact OnlineDoctor directly.
Skin Check with referral – how it works
- If you have a skin problem, contact the first point of contact for your basic insurance model (e.g. GP or Medgate).
- Your first point of contact will refer you to a dermatologist. You can choose to visit a dermatologist practice or to have your skin problem treated via the telemedical service from OnlineDoctor.
- At OnlineDoctor, enter your OASI number (= “AHV” number on your insurance card), select a dermatologist and describe your skin problem, ensuring you include photos. You will receive a diagnosis and/or treatment recommendation quickly (maximum 48 hours).
- OnlineDoctor bills Sympany directly. The costs are covered by basic insurance (minus co-payment). You will then receive a benefit statement.
Skin Check without referral (self-paying patient) – how it works
- You contact OnlineDoctor directly about a skin problem.
- If you do not provide your OASI (AHV) number, you will be treated as a self-paying patient. You select a dermatologist and describe your skin problem, ensuring you include photos. You will receive a diagnosis and/or treatment recommendation quickly (maximum 48 hours).
- You pay CHF 55 to OnlineDoctor.
- If you have taken out plus or premium supplementary outpatient insurance with Sympany, you can submit the invoice. Sympany will reimburse you CHF 11.
FAQs about Skin Check
Skin Check from OnlineDoctor is available to all Sympany policyholders with basic insurance and/or supplementary insurance.
Skin Check can be carried out by smartphone, tablet or desktop computer. In any case, you will need a mobile phone on which you will receive a 6-digit SMS code that you can use to download the dermatologist’s assessment.
With a doctor’s referral
The consultation is billed at the statutory rate. Basic insurance covers the costs minus the co-payment.
Without a doctor’s referral (self-paying patient)
- The regular cost of a Skin Check is CHF 55 incl. VAT.
- Customers with supplementary outpatient insurance (plus or premium) only pay CHF 44. (After submitting the invoice to Sympany, you will receive a refund of CHF 11.)
- If the dermatologist recommends a visit to their practice, the cost of the visit and the consultation/treatment provided there is not included.
The dermatologist’s assessment and recommendation are easy to understand and should answer all your questions. If the doctor needs any additional information, he will contact you by telephone. Further queries from the patient are not anticipated.
First check the spam folder in your mailbox. The e-mail from the dermatologist may be there. If you have not received feedback by e-mail within 48 hours, please contact E-Mail.
Of course. Either with a referral from the first point of contact for your basic insurance model (e.g. GP practice, Medgate, etc.) or as a self-paying patient – irrespective of your basic insurance.
If the OnlineDoctor dermatologist recommends a consultation in their practice, you must inform your first point of contact of this recommendation in advance. They will then provide you with the necessary referral.
Alternative insurance models from Sympany are casamed pharm, callmed 24, casamed hmo, casamed family doctor, flexhelp24.
As a general rule, Skin Check is available seven days a week, all year round. It may be the case that your chosen dermatologist is on holiday and temporarily unavailable on the platform. In this case, simply choose an available dermatologist to handle your query.
Only the dermatologist chosen by you can access the data/information that you have provided in order to make an assessment.
Sympany does not have access to the health data provided. OnlineDoctor does not receive any insurance, contractual or service information from Sympany.
More information on data protection can be found on the OnlineDoctor website.
OnlineDoctor and Sympany are partners
OnlineDoctor is a Swiss company and operates an online platform where users can obtain quick and cost-effective assessments from specialists licensed in Switzerland, no matter where they are.
