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mySympany

Services

Make changes

At Sympany, you can make most changes online. Contacting customer service is only necessary in special cases – for example, if we require supporting documentation. You can make changes to your insurance, contact details or payment details in mySympany. Via browser or app.

Login mySympany
Further information about mySympany
mySympany FAQs

Additional information on changes

  • Change your personal data
    Information about changes for which we require proof

  • Change payment frequency
    e.g. every six months or annually

  • Change your accident cover
    Include or exclude – what applies to me in basic insurance?

  • Change your deductible
    Deadlines and tips

  • Switch your insurance model
    Deadlines and tips

  • Submit invoices
    Postal address and billing information

  • Split your insurance policies
    Tips and information in the event of a separation

Health services

  • Report an accident or claim
    Personal, dental, vehicle or household contents accident

  • Medical advice around the clock
    Medgate and other contact points

  • 24-hour emergency helpline
    In case of illness or accident abroad

  • Search for a medical centre
    casamed family doctor and casamed hmo

  • Find a partner pharmacy
    casamed pharm (in German)

  • Find a therapist or a method
    Alternative medicine

  • Find a psychotherapist
    Psyfinder Website

  • Skin check
    Assess skin problems online

  • Sports contribution
    Recognised types of sport, fitness centres, courses – and cost coverage

  • Health tips
    Migraines, nutrition, sun allergy…

Downloads & lists

  • General terms and conditions of insurance (GTC)

  • Applications and PDF forms
    E.g. power of attorney, direct debit

  • Brochures
    On products and for parents-to-be

  • Overview of benefits
    What does Sympany pay?

  • Lists
    E.g. alternative therapies, hospital lists, lidos

The Sympany insurance basics

No more confusing details. Here are clear answers to the most important questions about your compulsory basic health insurance and your supplementary insurance.

A young woman sits on the sofa with her legs bent, looking at her mobile phone

Paying and submitting invoices
Coloured area (yellow)

Co-payment
Coloured surface (beige)

Premium reduction
Coloured area (violet)

Understanding medical bills
Coloured surface (wine red)

Rising premiums explained
An elderly couple are sitting in the living room and typing on a mobile phone together.

Cost overview of taxes
All the insurance basics at a glance

Everyday customer benefits

Water polo in the shape of a present in the pool

Aged 25 and under? Swim for free
A person is holding a smartphone. The screen shows the German version of the mySympany customer portal.

mySympany customer portal
A woman sits covered up on the sofa and has a video call with a doctor on her tablet

Medical advice around the clock
More customer benefits

Customer service

+41 58 262 42 00

Contact form >