Change payment information
You can change your payment method in mySympany. Here you will find information on the various payment methods >
You can change your payment frequency in the web form below.
Questions and answers
It all depends on your habits. The simplest methods are direct debit, Swiss Direct Debit or eBill - these allow you to pay your bills effortlessly, on time, paperless and without additional fees. Find out more about the payment methods >
- Log in to the customer portal or the mySympany app.
- Click on “More” and select “Payment details”.
- Under “Debits” you can now specify how you would like to pay your bills. By selecting “QR-bill”, you can then pay via eBill, standing order or at the post office counter. Please note:
- You can set up eBill in your e-banking/e-finance system.
- For standing orders, enter the QR-IBAN and reference number (to the right of the QR code). Please remember to adjust the amount on 1 January.
- Payment at the post office counter is subject to a fee.
No, it always applies to all persons on a policy. If you only want to change the payment method for one person, they will need their own policy. You can order policy separation here >
Do you have any questions about changing your payment information? Our customer service team will be happy to help you!
Have you lost your access to mySympany? You can find your customer number on your policy or your insurance card. You can reset your password here. In the meantime, you can notify us of a change to your payment information using the form.
Form: Change payment frequency
Did you know? You can save money if you pay your premium invoices in advance annually or every six months. If you pay annually, you will receive a 2% discount and if you pay every six months, you will receive a 1% discount.