Paying and submitting invoices
What are the types of invoice?
You will usually receive two types of invoice from your health insurance company. The payment method is different for each:
If you claim a medical benefit under basic insurance, many service providers – doctors, hospitals, therapists and pharmacies – bill Sympany direct. You can view these invoices (so-called “TP invoices”, TP stands for the “tiers payant” billing method) on mySympany. You do not need to pay them – we take care of them for you. In this case, Sympany will subsequently send you an invoice for the amount of the cost contribution (franchise and deductible), that you are required to pay.
If the service provider sends a bill directly to you, you must pay the invoice. To enable us to reimburse you, send us the reimbursement documents without delay. The costs, less your cost contribution, will then be reimbursed to your bank or post office account. This form of reimbursement is called “tiers garant”.
Tip: do not pay the invoice until you have received the reimbursement from Sympany. By doing this, you will be helping us to crack down on overcharging by service providers. Together, we can prevent you from paying more than is necessary.
Note: premium invoice January
You will receive your premium invoice for January in mid-December. Why so late? Because at the end of the year, we have to make sure any changes our policyholders have made are reflected in their policies, for example if they have moved house or switched their insurance model by 30 November.
Sympany offers you a number of ways to pay your bills. All payment options require you to have a Swiss bank or PostFinance account.
Pay bills via direct debit – on time and hassle-free
Once you have set up a direct debit, the bank/PostFinance punctually transfers the correct invoice amount to Sympany. If you disagree, you can cancel each charge within 30 days. Here’s how it works:
- Download the authorisation form.
Send the completed and signed form to the appropriate recipient:
LSV: Your bank
CH-DD: Sympany, Peter Merian-Weg 4, P.O. Box 4002 Basel.
- Changing to LSV/CH-DD payments may take several weeks. Please pay any bills you receive in the post during this time using the payment slip.
- Once you have made the switch, you will only be given the premium invoice for January for your records. The premiums for February to December are exactly the same as the January premium.
- Premiums and claims arising from benefits (cost contribution) are debited on the first of the month.
Receive electronic invoices and credit notes in online banking (bank)/e-finance (PostFinance) – paper-free and environmentally friendly
You can directly check the invoices and approve them in just a few clicks. Remove the frustration of incorrectly typing out the long reference number and amount. Here’s how it works:
log in to online banking (bank)/e-finance (PostFinance) using your login details.
Select “eBill” from the menu and activate the “eBill” function.
Select Sympany from the list of billers and follow the instructions.
Notification function: notifies you via e-mail about new bills.
Standing approval: certain banks allow you to set up automatic payments to pay bills for certain billers.
Settle invoices via online banking (bank)/e-finance (PostFinance)
So that we can allocate your payment to a specific bill, please always quote the reference number printed on the bill when using online banking/e-finance.
You can also use a payment slip to pay invoices in cash at the post office counter. However, Sympany advises against this, as you will incur high charges for this method.
You can submit your documents to Sympany (such as invoices, receipts, claim receipts or proof of a gym membership) via our customer portal mySympany, by post or by e-mail.
It couldn't be easier to submit invoices and receipts on the mySympany customer portal:
using the app: simply take a photograph
on a computer and upload in PDF or JPG format
Keep track and protect the environment
Your benefit statement (and all other documents for that matter) will be sent to your inbox in mySympany, keeping you up to date about your cost contribution at all times and protecting the environment too.
Please quote the customer number of the person who received treatment in the e-mail and send it to:
Send the reclaim receipt, without the payment slip, to the address below. Please write the customer number of the person who received treatment on the receipt. The customer number can be found on your insurance card, policy or benefit statement.