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Paying and submitting invoices

More often than not, contact with your health insurer involves some sort of invoice. Find out here about the different types of invoice, how you can pay your invoices and how to submit them to Sympany – easily and quickly.

Payment slips being replaced with QR invoices: Please adjust your standing orders.

The orange payment slip will be phased out throughout Switzerland at the end of September 2022. All the information required for payment will be stored in the new QR codes printed on the invoices. This means that customers will no longer have to enter details such as the reference number or payment recipient manually. Scanning the QR code also reduces the risk of making typing errors when entering payment information. Customers will be able to pay their premium invoices with just a few clicks.

Good to know:
All (previous) payment channels at home and abroad will still be available to you: QR invoices can be paid as usual via online banking, at post office counters or by sending a payment order to your bank in an enclosed envelope.

Standing orders:
If you pay your premiums by standing order, you will need to replace the existing account number (ES payment slip participant number) with the QR IBAN. You will find the valid QR IBAN to the right of the QR code on your invoice.

Tip: You can pay your invoices conveniently and on time with eBill, LSV direct debit or CH-DD (Swiss Direct Debit). 

No changes need to be made if you pay your premiums using the following methods:
•    E-billing/eBill
•    Direct debit (LSV)
•    Direct debit (PostFinance

What are the types of invoice?

You will usually receive two types of invoice from your health insurance company. The payment method is different for each:

You pay for your insurance in the form of premiums. Depending on your chosen payment schedule, you will usually receive your premium invoice each month. If you always pay your premiums six or twelve months in advance, you will receive a discount.

Go to money-saving tips >

Go to payment types >

If you claim a medical benefit under basic insurance, many service providers – doctors, hospitals, therapists and pharmacies – bill Sympany direct. You can view these invoices (so-called “TP invoices”, TP stands for the “tiers payant” billing method) on mySympany. You do not need to pay them – we take care of them for you. In this case, Sympany will subsequently send you an invoice for the amount of the cost contribution (franchise and deductible), that you are required to pay.

If the service provider sends a bill directly to you, you must pay the invoice. To enable us to reimburse you, send us the reimbursement documents without delay. The costs, less your cost contribution, will then be reimbursed to your bank or post office account. This form of reimbursement is called “tiers garant”.

Tip: do not pay the invoice until you have received the reimbursement from Sympany. By doing this, you will be helping us to crack down on overcharging by service providers. Together, we can prevent you from paying more than is necessary.

Paying invoices

Sympany offers you a number of ways to pay your bills. All payment options require you to have a Swiss bank or PostFinance account.

Pay bills via direct debit – on time and hassle-free

Once you have set up a direct debit, the bank/PostFinance punctually transfers the correct invoice amount to Sympany. If you disagree, you can cancel each charge within 30 days. Here’s how it works:

  • Download the authorisation form.
  • Send the completed and signed form to the appropriate recipient:
    LSV: Your bank
    CH-DD: Sympany, Peter Merian-Weg 4, P.O. Box 4002 Basel.


Information:

  • Changing to LSV/CH-DD payments may take several weeks. Please pay any bills you receive in the post during this time using the payment slip.
  • Once you have made the switch, you will only be given the premium invoice for January for your records. The premiums for February to December are exactly the same as the January premium.
  • Premiums and claims arising from benefits (cost contribution) are debited on the first of the month.

Receive electronic invoices and credit notes in online banking (bank)/e-finance (PostFinance) – paper-free and environmentally friendly

You can directly check the invoices and approve them in just a few clicks. Remove the frustration of incorrectly typing out the long reference number and amount. Here’s how it works:

  • log in to online banking (bank)/e-finance (PostFinance) using your login details.

  • Select “eBill” from the menu and activate the “eBill” function.

  • Select Sympany from the list of billers and follow the instructions.


Information:

  • Notification function: notifies you via e-mail about new bills.

  • Standing approval: certain banks allow you to set up automatic payments to pay bills for certain billers.


More information is available at www.ebill.ch >

Settle invoices via online banking (bank)/e-finance (PostFinance)

So that we can allocate your payment to a specific bill, please always quote the reference number printed on the bill when using online banking/e-finance.

You can also use a payment slip to pay invoices in cash at the post office counter. However, Sympany advises against this, as it will incur high charges for this method.

Tip: You can view and edit the payment details Sympany has on record for you at any time in mySympany. Learn more about the advantages >

Alternatively, you can also change your payment details over the phone by calling +41 58 262 42 00, via E-Mail or using the online form.

Note: premium invoice January

You will receive your premium invoice for January in mid-December. Why so late? Because at the end of the year, we have to make sure any changes our policyholders have made are reflected in their policies, for example if they have moved house or switched their insurance model by 30 November.

Submitting invoices

You can submit your documents to Sympany (such as invoices, receipts, claim receipts or proof of a gym membership) via our customer portal mySympany, by post or by e-mail.

It couldn't be easier to submit invoices and receipts on the mySympany customer portal:

  • using the app: simply take a photograph

  • on a computer and upload in PDF or JPG format


Keep track and protect the environment
Your benefit statement (and all other documents for that matter) will be sent to your inbox in mySympany, keeping you up to date about your cost contribution at all times and protecting the environment too.

More information about mySympany >

Please quote the customer number of the person who received treatment in the e-mail and send it to:

E-Mail

Send the reclaim receipt, without the payment slip, to the address below. Please write the customer number of the person who received treatment on the receipt. The customer number can be found on your insurance card, policy or benefit statement.

Sympany
Kundencenter
Postfach
4002 Basel

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