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mySympany customer portal and app

This makes health insurance easy

With the mySympany customer portal and app, you can manage your health insurance online: receive all documents online, submit invoices, view billed benefits and the status of your co-payment, make changes, write messages – and all this in complete security. As an app or on your computer. mySympany makes your life easier!

Download the mySympany app

Your advantages

Keep track

Of all your health insurance policies, your cost contribution (franchise and deductible), submitted invoices, outstanding invoices and all Sympany documents

Make changes

Change address, data or payment details, include or exclude accident cover, change franchise, switch medical practice

Submit invoices

Upload documents or take a photo with the app

Receive paperless documents

with notification by e-mail or push

Direct contact to customer service

Send messages from mySympany

Show your digital insurance card

When visiting a doctor or buying medication in Switzerland

Absolutely secure

Your data is optimally protected – thanks to login with two-factor authentication and encrypted data transmission

Useful tips: How mySympany makes your life easier

A young woman sits on the sofa with her legs bent, looking at her mobile phone

Quickly done

Making changes in mySympany – this is how it works

In mySympany, you can make many changes yourself: to your personal details, your payment details, your medical practice, your franchise, your accident cover and much more. It's easy – see for yourself!

A man sits in front of his open laptop with a smartphone in his hand

Top tips on staying organised in a digital world

Go paperless!

Some people still prefer paper, while others are more than happy to be free of filing and shelves full of folders. It takes a bit of getting used to, but it’s possible to stay organised in a digital world. We have some top tips to help you go paperless.

Download

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