mySympany customer portal and app

Make your life easier

With mySympany you can submit invoices online, keep track of benefits settled and your cost contribution and say goodbye to paper. Anytime. Anywhere. In the app or on the computer.

Download the mySympany app

Register now – it’s easy:

Keep track and protect the environment

Activate the “online” document delivery type in the settings menu to switch to paperless correspondence. In the future, you’ll receive your documents in electronic format. Here's how mySympany works:

Your advantages

  • Keep track: of policies, cost contributions (franchise and deductible), benefit statements and invoices submitted by you or a service provider (“TP-Rechnung” from a doctor, hospital, etc.)
  • Receive paperless documents: with notifications
  • Submit invoices and claim receipts: upload documents or photograph them using the app
  • Present your digital insurance card: at your doctor’s appointments or when you’re purchasing medication in Switzerland (please note: if you’re abroad you still need an insurance card with an electronic chip)

More information

Questions and answers

Customer service

+41 58 262 42 00

Contact form

Due to the coronavirus, there may be longer waiting times on phone lines. Wherever possible, please use our online channels at this time for your enquiries.

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Online services

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