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mySympany customer portal and app

Manage health insurance online and keep an overview

With the mySympany customer portal and app, you have your health insurance under control: you can change your data, submit invoices and receipts, view billed benefits and the status of your cost sharing and much more – even without paper if you wish. As an app or in the browser. Make your life easier!

Information on the deactivation of SMS notifications >

Download the mySympany app

Your advantages

  • Keep track
    Of policies, franchise and deductible, benefit statements and invoices submitted by you or a service provider (“TP-Rechnung” from a doctor, hospital, etc.)

  • Receive paperless documents
    Activate the option “Digital only in mySympany” in the menu under “Documents & notifications”. An e-mail or push message will inform you of new documents.

  • Direct contact to customer service
    Send messages from mySympany

  • Submit invoices and claim receipts
    Upload documents or photograph them using the app

  • Present your digital insurance card
    At your doctor’s appointments or when you’re purchasing medication in Switzerland (please note: if you’re abroad you still need an insurance card with an electronic chip)

  • Absolutely secure
    Your data is optimally protected – thanks to login with two-factor authentication and encrypted data transmission.

App mySympany for iPhone and Android
App mySympany for iPhone and Android

Top tips on staying organised in a digital world

Go paperless!

Some people still prefer paper, while others are more than happy to be free of filing and shelves full of folders. It takes a bit of getting used to, but it’s possible to stay organised in a digital world. We have some top tips to help you go paperless.

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