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This is what our policyholders say about us

A lot of the feedback from satisfied customers shows that: Sympany is on track to reach its goal – making life easier for its policyholders.
K-Tipp: 1st place for Sympany Customer satisfaction

First place in the K-Tipp survey

Over 3,000 people across German- and French-speaking Switzerland took part in the survey, which was conducted by consumer magazine K-Tipp and revealed that: “Sympany, based in Basel, has the most satisfied customers: 65% are highly satisfied with the insurer’s services.”

We’re delighted to have taken the top spot in K-Tipp’s survey. The result is testament to the promise that we make to our customers: we’re the health insurance company that delivers excellent service and benefits.

K-Tipp: the majority of Sympany’s policyholders are satisfied (PDF, in German)

Surveys confirm satisfaction

Several representative surveys demonstrate the satisfaction of Sympany customers.

Thank you! Sympany is delighted with the positive feedback and good results. On behalf of all our employees, Sympany would like to thank policyholders for the loyalty they have shown us.

Comparis label survey customer satisfaction, result 5,0 "good" for Sympany

Rating: 5.0 (good) – evaluated criteria: performance: quality and service, convenience of touchpoints and contacts, overall satisfaction

Best grade 5.4 (good) in the processing of insurance benefits

AmPuls Label survey customer satisfaction, second place for Sympany


2nd place out of 12 in the area of customer satisfaction

Fünf Sterne-Icons in einer Reihe, von denen beinahe alle farblich ausgefüllt sind.


4.65 out of a possible 5 stars for the handling of claims. Conclusion: one of the clearest benefit statements on the market

8 out of 10 points (score: very good) for customer satisfaction. Assessed criteria: friendliness of employees, availability, value for money, goodwill, speed of disbursements, smartphone apps, supplementary insurance and comprehensibility of customer information.

To the media release from

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