This is what our policyholders say about us
A lot of the feedback from satisfied customers shows that: Sympany is on track to reach its goal – making life easier for its policyholders.
Comparis, bonus.ch and moneyland.ch confirm satisfaction
Several representative surveys demonstrate the satisfaction of Sympany customers.
comparis.ch carries out an annual survey on the satisfaction of the Swiss population with their insurance providers. Our customers gave Sympany the good score 5.0. The survey focused on the expertise and dedication of our staff, satisfaction with our benefit statements and the comprehensibility of our customer information.
Sympany also performed “very well” in the moneyland.ch survey with 8.1 points. The friendliness and commitment of the insurance staff, availability, speed when answering questions, price-performance ratio, an accommodating attitude to payments, speed of payouts, comprehensibility of customer information as well as general satisfaction factors were analysed.
Sympany was awarded a score of 5.0 in this year’s customer satisfaction survey conducted by bonus.ch. Over 3000 people responded and rated health insurance companies in the following areas:
- Executing contracts: Clarity of information, quotes
- Processing benefits: Benefit statement, reimbursement period
- Delivering customer service: Availability, understanding
Sympany is delighted with the positive feedback and good results. On behalf of all our employees, Sympany would like to thank policyholders for the loyalty they have shown us.