This is what our policyholders say about us
A lot of the feedback from satisfied customers shows that: Sympany is on track to reach its goal – making life easier for its policyholders.
Top places in the bonus.ch and Handelszeitung surveys
In the satisfaction survey conducted by the comparison portal bonus.ch, Sympany achieved first place in the category of claims processing. More than 4,500 people took part in the survey.
In the Handelszeitung survey of the Top Insurance companies for 2025, Sympany's supplementary hospital insurance also took first place. Our supplementary outpatient insurance took the second place.
bonus.ch: Results of the customer satisfaction survey (PDF, in German)
To the Handelszeitung survey (in German)
We’re delighted to have taken the top rankings in the bonus.ch and Handelszeitung surveys. The results are testament to the promise that we make to our customers: we’re the health insurance company that delivers excellent service and benefits.
Surveys confirm satisfaction
Also other representative surveys demonstrate the satisfaction of Sympany customers.
Thank you! Sympany is delighted with the positive feedback and good results. On behalf of all our employees, Sympany would like to thank policyholders for the loyalty they have shown us.
moneyland.ch
8 out of 10 points (score: very good) for customer satisfaction. Assessed criteria: friendliness of employees, availability, value for money, goodwill, speed of disbursements, smartphone apps, supplementary insurance and comprehensibility of customer information.
