This is what our policyholders say about us
First place in the K-Tipp survey
Over 3,000 people across German- and French-speaking Switzerland took part in the survey, which was conducted by consumer magazine K-Tipp and revealed that: “Sympany, based in Basel, has the most satisfied customers: 65% are highly satisfied with the insurer’s services.”
We’re delighted to have taken the top spot in K-Tipp’s survey. The result is testament to the promise that we make to our customers: we’re the health insurance company that delivers excellent service and benefits.
Surveys confirm satisfaction
Several representative surveys demonstrate the satisfaction of Sympany customers.
Thank you! Sympany is delighted with the positive feedback and good results. On behalf of all our employees, Sympany would like to thank policyholders for the loyalty they have shown us.
Rating: 5.0 (good) – evaluated criteria: performance: quality and service, convenience of touchpoints and contacts, overall satisfaction
Best grade 5.4 (good) in the processing of insurance benefits
2nd place out of 12 in the area of customer satisfaction
4.65 out of a possible 5 stars for the handling of claims. Conclusion: one of the clearest benefit statements on the market
Rating: 8.1 (very well) – evaluated criteria: friendliness, availability, speed, price-performance ratio, an accommodating attitude to payments, comprehensibility