This is what our policyholders say about us
Top places in the bonus.ch, K-Tipp and SIQT surveys
In the satisfaction survey conducted by the comparison portal bonus.ch, Sympany achieved first place in the overall rating. More than 4,000 people took part in the survey.
Over 3,000 people across German- and French-speaking Switzerland took part in the survey, which was conducted by consumer magazine K-Tipp and revealed that: “Sympany, based in Basel, has the most satisfied customers: 65% are highly satisfied with the insurer’s services.”
In the study by the Swiss Institute for Quality Tests (SIQT), Sympany also achieved first place in the overall assessment. 12 Swiss health insurance companies were tested.
bonus.ch: Results of the customer satisfaction survey (PDF, in German)
K-Tipp: the majority of Sympany’s policyholders are satisfied (PDF, in German)
To the media release from SIQT (in German)
We’re delighted to have taken the top rankings in the bonus.ch, K-Tipp and SIQT surveys. The results are testament to the promise that we make to our customers: we’re the health insurance company that delivers excellent service and benefits.
Surveys confirm satisfaction
Several other representative surveys demonstrate the satisfaction of Sympany customers.
Thank you! Sympany is delighted with the positive feedback and good results. On behalf of all our employees, Sympany would like to thank policyholders for the loyalty they have shown us.
AmPuls
2nd place out of 12 in the area of customer satisfaction
AmPuls
4.65 out of a possible 5 stars for the handling of claims. Conclusion: one of the clearest benefit statements on the market
moneyland.ch
8 out of 10 points (score: very good) for customer satisfaction. Assessed criteria: friendliness of employees, availability, value for money, goodwill, speed of disbursements, smartphone apps, supplementary insurance and comprehensibility of customer information.
