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This is what our policyholders say about us

A lot of the feedback from satisfied customers shows that: Sympany is on track to reach its goal – making life easier for its policyholders.
Top ratings for Sympany from bonus.ch, k-tipp and SIQT

Top places in the bonus.ch, K-Tipp and SIQT surveys

In the satisfaction survey conducted by the comparison portal bonus.ch, Sympany achieved first place in the overall rating. More than 4,000 people took part in the survey.

Over 3,000 people across German- and French-speaking Switzerland took part in the survey, which was conducted by consumer magazine K-Tipp and revealed that: “Sympany, based in Basel, has the most satisfied customers: 65% are highly satisfied with the insurer’s services.”

In the study by the Swiss Institute for Quality Tests (SIQT), Sympany also achieved first place in the overall assessment. 12 Swiss health insurance companies were tested.

bonus.ch: Results of the customer satisfaction survey (PDF, in German)

K-Tipp: the majority of Sympany’s policyholders are satisfied (PDF, in German)

To the media release from SIQT (in German)

We’re delighted to have taken the top rankings in the bonus.ch, K-Tipp and SIQT surveys. The results are testament to the promise that we make to our customers: we’re the health insurance company that delivers excellent service and benefits.

Surveys confirm satisfaction

Several other representative surveys demonstrate the satisfaction of Sympany customers.

Thank you! Sympany is delighted with the positive feedback and good results. On behalf of all our employees, Sympany would like to thank policyholders for the loyalty they have shown us.

AmPuls Label survey customer satisfaction, second place for Sympany

AmPuls

2nd place out of 12 in the area of customer satisfaction

AmPuls

4.65 out of a possible 5 stars for the handling of claims. Conclusion: one of the clearest benefit statements on the market

moneyland.ch

8 out of 10 points (score: very good) for customer satisfaction. Assessed criteria: friendliness of employees, availability, value for money, goodwill, speed of disbursements, smartphone apps, supplementary insurance and comprehensibility of customer information.

To the media release from moneyland.ch

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