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This is what our policyholders say about us

A lot of the feedback from satisfied customers shows that: Sympany is on track to reach its goal – making life easier for its policyholders.

Surveys confirm satisfaction

Several representative surveys demonstrate the satisfaction of Sympany customers.

Thank you! Sympany is delighted with the positive feedback and good results. On behalf of all our employees, Sympany would like to thank policyholders for the loyalty they have shown us.

Comparis label survey customer satisfaction, result 5,0 "good" for Sympany

Rating: 5.0 (good) – evaluated criteria: expertise and dedication of our staff, satisfaction with our benefit statements, comprehensibility of our customer information

Rating: 5.2 (good) – evaluated criteria: contract execution, processing of benefits, customer service


Rating: 5.7 (very good) for our customer service – evaluated criteria: availability, friendliness and expertise

Moneyland label survey customer satisfaction, result 8.1 very good for Sympany

Rating: 8.1 (very well) – evaluated criteria: friendliness, availability, speed, price-performance ratio, an accommodating attitude to payments, comprehensibility

AmPuls Label survey customer satisfaction, third place for Sympany


3rd place out of 15 in the area of customer satisfaction


4.65 out of a possible 5 stars for the handling of claims. Conclusion: one of the clearest benefit statements on the market

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