This is what our policyholders say about us
A lot of the feedback from satisfied customers shows that: Sympany is on track to reach its goal – making life easier for its policyholders.
Top places in the bonus.ch and SIQT surveys
In the satisfaction survey conducted by the comparison portal bonus.ch, Sympany achieved first place in the overall rating. More than 4,000 people took part in the survey.
In the study by the Swiss Institute for Quality Tests (SIQT), Sympany also achieved first place in the overall assessment. 12 Swiss health insurance companies were tested.
bonus.ch: Results of the customer satisfaction survey (PDF, in German)
To the media release from SIQT (in German)
We’re delighted to have taken the top rankings in the bonus.ch and SIQT surveys. The results are testament to the promise that we make to our customers: we’re the health insurance company that delivers excellent service and benefits.
Surveys confirm satisfaction
Several other representative surveys demonstrate the satisfaction of Sympany customers.
Thank you! Sympany is delighted with the positive feedback and good results. On behalf of all our employees, Sympany would like to thank policyholders for the loyalty they have shown us.
Handelszeitung
1st place for Sympany's supplementary hospital insurance in the Top Insurance 2025 survey
Handelszeitung
2nd place for Sympany's supplementary outpatient insurance in the Top Insurance 2025 survey
moneyland.ch
8 out of 10 points (score: very good) for customer satisfaction. Assessed criteria: friendliness of employees, availability, value for money, goodwill, speed of disbursements, smartphone apps, supplementary insurance and comprehensibility of customer information.
