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Basic insurance telmed model callmed 24: our popular health insurance savings model

Open in the holidays? Wide awake at 2 a.m. to greet you with a smile? This is exactly what callmed 24 offers. With this popular basic insurance model from our health insurance scheme, a good doctor is only a phone call away twenty-four hours a day, seven days a week. When you’re ill, call +41 844 852 852 from anywhere in Switzerland and wave goodbye to waiting rooms for good!

  • If you’re ill, always contact the Medgate telemedical centre first.
  • Medgate coordinates your treatment and, if necessary, refers you to your family doctor, a specialist or the hospital. You can contact your ophthalmologist, gynaecologist or paediatrician directly – no need for a referral.
  • You pay up to 14% less in premiums than for a model with a free choice of doctor.

Mario Horvat, 34, manager

Anyone can suddenly fall ill at the weekend or during the night and need medical help. During these times, I don’t want to go straight to the emergency department at the hospital. With callmed 24, a doctor is there for me twenty-four hours a day and this gives me security.

What does it mean if I choose the callmed 24 health insurance plan?

Your callmed 24 contact person will carefully take note in writing of your complaints. Depending on the illness, you will be given tips on relieving symptoms, referred to a doctor immediately or sent directly to the emergency department. If all doctors are busy at the time, you can arrange for them to call you back. If further examinations are necessary, you’ll be referred directly to a specialist or to hospital.

Telemedical support is free for callmed 24 policyholders. The relevant cost contribution will only be due if the doctor refers you for further treatment.

Yes. Your doctor can issue prescriptions, referrals or medical certificates by email.

Telemedical assistance:

+41 844 852 852

Please have your customer number (9 digits) ready. You will find this number on your insurance card, policy or benefit statement.

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+41 58 262 42 00

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Telemedical assistance:
+41 844 852 852

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