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Basic insurance HMO model casamed hmo: a whole team to look after you

Take the easy way with HMO group practice: Sympany’s casamed hmo basic insurance offers several specialists to take care of you when you’re ill. casamed hmo is extremely simple and you save a lot on premiums:

Graphic explaining how Sympany's casamed hmo basic insurance model works.

The HMO centre (group practice) is the first point of contact when you’re ill.
The centre coordinates your treatment and, if necessary, refers you to a specialist or the hospital. You can contact your ophthalmologist, gynaecologist or paediatrician directly – no need for a referral.
You pay between 10 and 16% less in premiums than for a model with a free choice of doctor.*

A summary of all benefits >

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Luzia and Andreas Schwegler, 65 and 68, retired

We had thought that a HMO practice would be a bit impersonal. Despite this, we decided four years ago to go with a HMO practice to save on premiums and we are now extremely satisfied with it. It’s as if we have several doctors on standby for us at once.

The doctor always with you - with the Medgate App

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All benefits of the basic insurance at a glance

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What does it mean if I choose casamed hmo as my basic insurance?

Would you like comprehensive medical care? A point of contact for all health questions where family doctors and specialists work hand in hand? Then casamed hmo is just right for you! Details can be found here – and in our casamed hmo product leaflet.

For every new treatment, the first thing to do is contact your HMO group practice where a number of doctors will be there to help you. The HMO group practice coordinates your treatment and, if necessary, refers you to other specialists or the hospital. casamed hmo facilitates cost-conscious processes. This is why the premiums are lower than those for traditional basic insurance.

There are a number of HMO centres to choose from in Switzerland. Use our HMO centre search to find your nearest centre right away. Please clarify whether they are accepting new patients. When you take out the policy, you inform Sympany of your chosen centre by completing a paper or online form.

You always have a contact person – even for urgent problems – and receive comprehensive medical care. Depending on the centre, several specialists will be on hand should the unexpected happen.

Yes, some centres also offer specialised services alongside basic medical care. If you’re ill, please always contact your HMO centre administration first, which will coordinate scheduling your appointment at the centre. If necessary – and if possible – a specialist from the same centre will be called in.

Yes, that’s not a problem. It’s important for you to inform your practice so that it’s aware of all your treatments in advance and can coordinate any further treatments that may be required.

Yes, please follow your treatment plan. Someone will check whether there are any referrals for follow-up treatment.

Sympany monitors compliance with the rules – both by law and out of fairness towards other policyholders. Anyone who disregards the rules will face financial consequences (e.g. because they need to be moved to a traditional basic insurance plan and no switch is possible for a year or because they have to cover treatment costs if they repeatedly disregard the rules).

Special cases and exceptions

Your practice is also there for you if you experience urgent problems and need emergency treatment. In an acute, very serious or life-threatening emergency, immediate treatment is the priority. If you were unable to contact your practice for this reason, please do so as soon as possible after the emergency situation, ideally by presenting the emergency treatment certificate that you received from the emergency doctor.

Yes, there are exceptions. You can contact ophthalmologists, gynaecologists, dentists and emergency doctors directly. And paediatricians for children under 16 years old can also be chosen freely.

If longer treatment is on the horizon, ask your practice for a longer-term referral. It’s useful to keep your practice up to date on unplanned follow-up treatments so that your treatments are coordinated in the best possible way.

No. As long there is a referral for follow-up treatment, no additional notification is required for these kinds of services. You therefore don’t have to notify anyone about laboratory analyses.

Even in this case, your HMO centre is your first point of contact to discuss the best course of action over the phone. If, in urgent cases, you can’t reach anyone outside of business hours, inform the centre of the steps taken after you’ve been treated elsewhere.

It’s best to seek a second opinion from your group practice. Or maybe you’d like to involve another expert? You can do this with a referral. If you’ve been dissatisfied for a long time, it might make sense to change your centre. Important: following through with referrals by the HMO centre is always mandatory.

Switch HMO centre or insurance model

You can find a new centre using our online search. You can switch at any time from the beginning of the following month. Don’t forget to inform us of your chosen practice here in advance. Find out whether the centre is accepting new patients.

Find out what you need to know when switching to another Sympany basic insurance here: Switch insurance models. Please bear in mind that the rules of the current model remain valid until the switch, as you will still benefit from the discount of your old model until then.