Family doctor model casamed family doctor
When your doctor is a part of the family
For your family or you: casamed family doctor, Sympany’s family doctor model. Your family doctor knows you and your family. They often know what treatment you need straight away. casamed family doctor is really simple and you save on premiums.
Brief overview of the casamed family doctor model
- You get a discount on your premiums. Find out more about the premium discount here >
- You will always be treated by your trusted family doctor. Your family doctor’s practice knows you and your medical history and can therefore provide you with the best treatment.
- Fed up with waiting rooms? Is your practice closed? Then you can also get treatment from the eedoctors virtual family doctor practice as a video consultation via the app. With eedoctors, there is also a price cap: the price of the consultation will not go any higher after 20 minutes.
- You don’t get a free choice of doctor and will have to abide by the rules of the family doctor model. You will need a referral for the majority of specialist medical practices.
- Your family doctor will have limited opening hours. However, in this case, you can you have a video consultation via the eedoctors app. This service is available every day from 8 a.m. to 9 p.m.
- Not all family doctor practices can be chosen in the family doctor model. There are also many medical practices that have suspended admissions and are not accepting new patients. Before opting for the family doctor model, you should make sure that the practice you want to register with is on our practice list and will accept you.
Your family doctor’s practice is your first point of contact for health complaints. Your family doctor will put together a treatment plan for you and oversee the process in this regard. This avoids unnecessary examinations, keeping your healthcare costs low. We pass these savings directly onto you as a premium discount.
Many medical practices can be chosen under both models, depending on whether they are officially registered as a family doctor practice. If you have already found the practice you want to register with or would like to remain at your current practice, you can check which model it’s available under using our practice search tool. If it is available under both models, you can choose one of the two models based on other criteria, for example the amount of premium to be paid or whether you would like to take advantage of the additional eedoctors offer: using the app, you can seek treatment via video consultation by qualified doctors who are there for you from 8 a.m. to 9 p.m. 365 days per year.
Our family has known our family doctor on personal terms for a long time. He knows all our minor and major aches and pains and we like him very much. That’s why changing to casamed family doctor wasn’t just beneficial for us, it simply made sense.
Beatrice Longoni, 48, housewife and mother of three teenagers
How the casamed family doctor model works
- If you have any health complaints, your chosen family doctor practice is always your first point of contact.
- Your family doctor coordinates your treatment and, if necessary, refers you to a specialist or the hospital. You can visit an ophthalmologist, gynaecologist, paediatrician or emergency department directly – no need for a referral. (But: medical emergencies must subsequently be reported to your chosen HMO centre/family doctor practice.)
- In the family doctor model, you pay between 6 and 11% less in premiums than for a model with a free choice of doctor.*
What does it mean if I choose casamed family doctor model as my basic insurance?
With casamed family doctor, you have a point of contact for all health questions: your family doctor. How does it work in practice? The casamed family doctor product leaflet summarises all the important details. We answer the most frequently asked questions here.
With casamed family doctor, you undertake to contact your family doctor first whenever you receive a new treatment. This approach enables well-coordinated and therefore cost-conscious treatment. Sympany rewards this with a premium discount.
You specify your preferred family doctor practice when you take out the policy. Either on paper or online. You can also change your existing family doctor. You can find all the available family doctors in our family doctor search. This will show you whether your current practice is also there. All casamed family doctor policyholders can also access the eedoctors virtual family doctor practice.
eedoctors is the medical centre on your smartphone. Using the video app, you can be treated by the eedoctors team of doctors from 8 a.m. to 9 p.m. every day – from anywhere and without having to make an appointment. If necessary, you will receive a prescription, a medical certificate or a referral. Find out more about eedoctors >
Yes, that’s not a problem. It’s important for you to inform your practice so that it’s aware of all your treatments in advance and can coordinate any further treatments that may be required.
Yes, please follow your treatment plan. Someone will check whether there are any referrals for follow-up treatment.
Sympany monitors compliance with the rules – both by law and out of fairness towards other policyholders. Anyone who disregards the rules will face financial consequences (e.g. because they need to be moved to a traditional basic insurance plan and no switch is possible for a year or because they have to cover treatment costs if they repeatedly disregard the rules).
Yes, we highly recommend that you do. To register, simply enter the information on your insurance card and your preferred payment method. Please make sure that you’ve specified Sympany as your insurance provider. More information about eedoctors invoicing and settlement with Sympany >
Special cases and exceptions
Your practice is also there for you if you experience urgent problems and need emergency treatment. In an acute, very serious or life-threatening emergency, immediate treatment is the priority. If you were unable to contact your practice for this reason, please do so as soon as possible after the emergency situation, ideally by presenting the emergency treatment certificate that you received from the emergency doctor.
In this case too, please contact your family doctor’s practice as your first port of call.
Exception: the accident is an acute, (life-) threatening emergency, meaning immediate treatment is the priority. In this case, please inform your practice/centre afterwards and ideally provide them with the emergency treatment certificate that you received from the emergency care centre.
You can contact your gynaecologist directly for any treatments relating to your pregnancy.
For non-pregnancy-related medical issues, please get in touch with your family doctor practice as usual.
Yes, there are exceptions. You can contact ophthalmologists, gynaecologists and emergency doctors directly. And paediatricians for children under 16 years old can also be chosen freely.
If longer treatment is on the horizon, ask your practice for a longer-term referral. It’s useful to keep your practice up to date on unplanned follow-up treatments so that your treatments are coordinated in the best possible way.
No. As long there is a referral for follow-up treatment, no additional notification is required for these kinds of services. You therefore don’t have to notify anyone about laboratory analyses.
Please inform your HMO centre of this in advance, to allow them to coordinate your treatment.
With casamed family doctor, the choice is yours: the representative from your family doctor practice will be happy to help – as will the eedoctors medical team. You can reach them easily via your smartphone and the eedoctors app – even at weekends. If neither is possible, please inform your family doctor practice afterwards.
The app is particularly valuable when you’re abroad – it means you’ll always have your Swiss family doctor practice at your fingertips. Whether at home or abroad, if you have any problems or questions, contact the eedoctors support team via the app. And, of course, Sympany’s Customer Services team is also available to help on +41 58 262 42 00. If the app malfunctions, please contact your family doctor practice and discuss your current treatment with them.
Ask your family doctor to refer you to a specialist for a second opinion. In the event of persistent dissatisfaction, it may be advisable to change your family doctor. Important: following through with referrals by the family doctor practice is always mandatory.
Switch family doctor practice or insurance model
You can find a new centre using our online search. You can switch at any time from the beginning of the following month. Don’t forget to inform us of your chosen practice here in advance. Find out whether the centre is accepting new patients.
Find out what you need to know when switching to another Sympany basic insurance here: Switch insurance models. Please bear in mind that the rules of the current model remain valid until the switch, as you will still benefit from the discount of your old model until then.
A comparison of all Sympany’s basic insurance policies
Your advantages at Sympany
* Examples of the premium discounts
Discount of 6%:
adult premium in Appenzell AI, CHF 2’500.– deductible, without accident cover, Vivao Sympany AG
Discount of 11%:
adult premium in Brig VS, CHF 2’500.– deductible, without accident cover, Vivao Sympany AG
Depending on the alternative insurance model, insured persons can have one or a number of available first points of contact (Medgate, family doctor’s practice/HMO centre, pharmacy) for reporting health complaints.
Some models make it possible to coordinate treatment to a greater extent than others, which results in varying levels of cost savings. Sympany passes these cost savings on to its customers in the form of a premium discount – which is always calculated precisely for the respective model, age group, franchise and premium region.