Get in touch with us!
Advisory centre
Peter Merian-Weg 4
4052 Basel
Monday: 8:00 to 12:00 and 13:00 to 17:00
Tuesday to Friday: 9:00 to 12:00 and 13:00 to 17:00
Contact us from Switzerland or France
+41 58 262 43 04
Monday to Friday: 8:00 to 17:00
or from Germany
+49 800 826 46 20 (free of charge)
Monday to Friday: 8:00 to 17:00
mySympany
Customer portal and app
- view documents and outstanding invoices
- submit receipts
- change personal data, franchise and accident cover
- switch medical centre
- send a message
Online services
Web forms and lists
- report an accident & make a claim
- split insurance policies
- download documents
- view lists
Worth to know
Understanding insurance
- invoices
- cost contribution
- switch insurance models
- premium reduction
- moving house
Accident? Emergency? Medical questions?
Questions and answers – how your basic insurance works:
flexhelp24, callmed 24, casamed pharm, classic and euroline policyholders
Medgate app
The Medgate app uses information about your symptoms to check whether a medical consultation by phone, video or live chat is possible, or whether you should go either to your doctor’s surgery or straight to a hospital emergency department. App Store Google Play
Phone
You call Medgate:
- flexhelp24: +41 844 654 654
- callmed 24 and casamed pharm: +41 844 852 852
- classic and euroline: +41 844 844 911
Or Medgate calls you: Book a doctor’s appointment online >
Partner pharmacies for casamed pharm policyholders
Frequently asked questions about the casamed pharm pharmacy model
Quick and easy assessments of skin problems from experienced dermatologists via smartphone
Illness or accident abroad: by calling our emergency helpline, you can double-check that Sympany will cover the treatment costs (i.e. obtain a cost assumption). The call operators will also tell you which practice or hospital you can go to and organise transport there and back if necessary.
+41 58 521 11 11 – Simpego, available 24/7
Please note: Please call 144 for the emergency doctor in the event of serious illness or an emergency!
If you are a flexhelp24, callmed 24 or casamed pharm policyholder, please report emergency treatment to Medgate within five days. This can also be done by someone close to you.
Contact for service providers
Do you work in a hospital, practice or pharmacy and have questions about an invoice? We are happy to help you on this number:
Address
Postal address
Sympany
Peter Merian-Weg 4
4002 Basel
Head office
