Update or terminate supplementary insurance policies by letter or e-mail
Which form is allowed and when?
Policy modifications or notices of termination must comply with certain conditions to be legally valid. In addition to time-related provisions such as notice periods, the Insurance Policies Act sets out the formal requirements for communications relating to supplementary insurance policies. This means that most requests can now be sent easily by e-mail. The following menu gives you an overview of show and when you can submit your requests.
Important: Please send your requests and notifications using one of the communication channels listed below. We are unfortunately unable to process cancellation requests that are submitted to us in any other form.
Your supplementary insurance requests
Send your signed cancellation form:
- by e-mail to E-Mail as a photo or scan
- by post to Sympany, Peter Merian-Weg 4, 4002 Basel
Please note: Sympany must receive your notification in good time so we can cancel your current supplementary insurance within the notice period.
Send your notification within 14 days of your application:
- by e-mail to e-mail to E-Mail
- by post to Sympany, Peter Merian-Weg 4, 4002 Basel
Send your request:
- by e-mail to E-Mail
- by post to Sympany, Peter Merian-Weg 4, 4002 Basel
Tip: You can view and edit the personal details Sympany has on record for you at any time in the app and in the mySympany customer portal. You can also inform us of the changes you’d like to make using our online form or by calling +41 58 262 42 00.
Send your request:
- by e-mail to e-mail to E-Mail
- by post to Sympany, Peter Merian-Weg 4, 4002 Basel
Tip: You can view and edit the personal details Sympany has on record for you at any time in the app and in the mySympany customer portal. You can also inform us of the changes you’d like to make using our online form or by calling +41 58 262 42 00.
All information and notice periods can be found under Canceling and switching health insurance >
