Redesign of mySympany
New, please
Sympany’s app and customer portal have been revamped. The Customer Advisory Council was involved – it tested the prototype of the new mySympany app.
Not a day without an app – we have long since become accustomed to the small everyday helpers on our smartphones:
- Recognise mountain peaks? App.
- Write a shopping list? App.
- Book a holiday? App.
There’s an appropriate app for almost every activity in life. Of course, almost every health insurer also has one. Incidentally, Sympany’s app was the very first on the market. It’s called mySympany and has been around since 2014 – longer than TikTok.
mySympany had and still does have only one objective – the app is designed to make our customers’ “insurance life” easier.
Submitting receipts and invoices was the only function at the beginning. That’s changed over the years. mySympany has much more to offer today. And it’s going down well. Many of our policyholders use mySympany – either as an app on their mobile phone or on their desktop PC.
New features are basically a good thing. But we also know that the more you pack into an app, the more difficult it becomes to use.
Time to redesign mySympany from scratch.
From the beginnings
This is what mySympany looked like in 2015. The app was already available in English back then, but unfortunately the image not.
More functions
Over the years, new functions have been added. mySympany’s design has also changed; image from 2019.
Everything new
This is what mySympany looks like after the redesign.
“The brief information on an invoiced receipt must be clear and is very important. And also that I can see who submitted the receipt. I missed this information from the previous version of the app.” S.F., member of the Customer Advisory Council
Redesigned to be even more user-friendly
Our IT and user experience teams have completely redesigned and developed mySympany from scratch. They are professionals in their field across the board.
Our app’s users, on the other hand, are usually not IT professionals. They are our customers – and they are quite different. They have one thing in common – wanting to take care of their insurance matters with mySympany. As quickly and easily as possible. This means that the app must be useful, clear and intuitive to use. A challenge.
Where solutions to challenges are concerned, Sympany is quick to use the words “Customer Advisory Council”. As is the case here. Never heard of the Customer Advisory Council? This short video explains what it’s all about.
Customer Advisory Council tested mySympany
Our Customer Advisory Council members tested the prototype of the new mySympany app. A whole series of surveys and observations helped us to design the new version such that users can find their way around easily.
One of these tests took place in December 2025, when ten members of the Customer Advisory Council were able to try out a clickable version of the new app. They assessed the design and had to solve tasks such as “Switch your basic insurance model in mySympany”. During the tests, they were observed to see if they could find their way around quickly and solve the tasks immediately.
The tests were ideal for finding answers to these and other questions, precisely because some of the members of the Customer Advisory Council were more, some less IT-savvy. Their feedback and the insights gained from it were incorporated directly into the development of mySympany. Ultimately, this made mySympany even better and more user-friendly – also thanks to the Customer Advisory Council.
The new and completely revamped app is available in the App Stores. We’d love to hear your review!
