Legal notice


Sympany Services AG

Peter Merian-Weg 4
4002 Basel

Map of the Sympany head office (PDF, 738 KB)

Legal information on the website


Sympany is committed to providing correct, up-to-date information on the website (hereinafter "the website"), but offers no guarantee or assurance whatsoever in terms of the completeness of the information provided.


Neither Sympany nor its suppliers shall be liable for losses of any kind arising in connection with access to or use of the website or any disruptions encountered when accessing or using it. The same shall apply to pages accessed via links. Access to and use of the services offered are at the user’s own risk.


Sympany reserves the right to continuously adapt and change the content of the website. This applies to the products and prices mentioned therein as well as to the contractual conditions. Sympany cannot accept any responsibility for any consequences arising from such changes. The latest relevant version of the insurance provisions shall apply to any services provided by Sympany or its affiliated companies.

Rights to intellectual property

The reproduction, onward transmission or other use of the information on this website for commercial purposes is not permitted. Any authorisation requests must be submitted to .

Web analysis services and Cookies

This website uses Google Analytics and Google Conversion Tracking, web analysis services of Google Inc. (Google). Google Analytics and Google Conversion Tracking also use cookies, text files saved on your computer that make it possible to analyse your usage of the website.

Please refer to the Google Analytics Terms of Service in this context:

The information produced by the cookie (which is not necessarily identical to the access data mentioned above) on your use of this website (including your IP address) is sent to a Google server in the USA and saved there. Google will use this information to evaluate your use of the website, compile reports of website activity for the site operators and provide further services related to use of the website and the internet.  Google may also pass this information on to third parties where this is a legal requirement or where the data is processed by third parties on behalf of Google. Google will never connect your IP address with other data of Google Inc.

You may prevent cookies from being installed by using the appropriate setting on your browser; please note that this may mean you are unable to use all functions on this website to their full extent. By using this website you declare that you consent to Google processing the data gathered about you as described above and for the aforestated purpose.

This website also uses Facebook Custom Audiences (Remarketing). Please refer to the Facebook Custom Audiences (Remarketing) Terms of Service in this context:

The Remarketing Tags of the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA, are integrated on in this website . When you visit this website a direct link is established between your browser and the Facebook server via the Remarketing Tags. By means of this Facebook will receive the information that you have visited this website with your IP address. With the help of this Facebook can assign your visit to this website to your user account. We can use the information received in this way for the placement of Facebook Ads. Please be aware that we as a provider do not obtain knowledge about the contents of the data transmitted and used by Facebook. You can find more information about the data policy on Facebook. In case you do not wish for data to be collected via Custom Audience, this is where you can deactivate Customer Audiences.

The content and use of the website shall be subject to Swiss law.

Data protection at Sympany

Sympany provides basic health insurance, supplementary health insurance, daily allowance insurance, accident insurance and indemnity insurance and undertakes by means of this data protection policy to ensure the comprehensive implementation of data protection requirements and the ongoing further development of data protection.  Data protection is of key importance to Sympany and a component of its responsibility at all levels.

Sympany respects the privacy of its insured persons and staff. The protection of privacy is part of what Sympany understands by quality.

Sympany seeks to ensure that all the appropriate personal, technical and organisational security measures are in place to guarantee the protection of data. In particular, Sympany ensures that no customer data is disclosed to third parties for marketing purposes.

All Sympany staff are obliged to maintain secrecy in respect of all work involving customer data.

If data fails to be processed in compliance with data protection requirements, Sympany shall define measures to correct the erroneous processes without delay.

Sympany is committed to the sensitisation of its staff to the importance of data protection and to ensuring that they are in possession of the requisite expertise.  It does so by providing them with regular information on the importance and implementation of data protection.

The document entitled Data processing regulations (in German) dated 21 August 2018 lays down in detail how Sympany handles customer data. TSympany works with its outsourcing partner, Centris AG, Solothurn, to process data in accordance with the DRG remuneration model. In accordance with the law, both Sympany and Centris AG, Solothurn have been certified as DRG data collection points by SQS (in German) and the units responsible for data processing are governed by a set of regulations.

Anyone can request information from Sympany about whether and how their data is being processed.

Any questions related to data protection?

Management and editorial unit

Sympany Services AG

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For all other requests please contact our .


Last updated: September 2018