Everything’s new. Nearly.
New look. Clear focus.
New logo, new colours – we have a fresh, new look. There’s a lot that’s new, but not everything: we’re still the health insurance company known for its excellent service and benefits. We want to focus completely on our core services and dispense with gimmickry. The new look makes this commitment even clearer.
Sympany. All the insurance you need.
Our new promise is our old adage: we offer you exactly what you need. You can rely on us, wherever you are in life.
Our Customer Advisory Council helps us to do just this. Around 250 customers give us direct feedback on decisions that make our benefits and service better and improve customer satisfaction.
Clear the stage!
Allow us to introduce ... Our new campaign with its brand new look. As we said, we’re not cutting back on our service and benefits, but rather focusing even more on what is really important for our customers. That's why the Customer Advisory Council plays a starring role in our new TV commercials. Take a look at the playlist with the three spots – enjoy.
You can find information about the real Council here.
Questions about the new look
The new design went live in July 2022.
Sympany has a new logo, new colours, a new font and a new advertising style. These can already be seen on Sympany’s website, customer portal and app, and our correspondence, brochures, posters and online advertising are now in the process of being adapted. However, some documents may not be updated until a later date. This means you might receive documents with the new look and the previous one over the next few weeks. Both versions are valid.
Nothing is changing for you as a customer. Your premium will stay the same, along with your benefits and our services. And that goes for products as well. The only thing that’s new is the brand image.
No, it’s from us. Sympany launched a new look in July 2022. Have you received documents that look different from one another? That’s completely possible, since some documents won’t be updated with the new look until later on. You might receive documents with the new look and the previous one over the next few weeks. Both versions are valid.
All the documents we send out frequently have already been updated. We’re currently updating all of our documents and correspondence with the new look. However, some documents may not be updated until a later date. This means you might receive documents with the new look and the previous one over the next few weeks. Both versions are valid. All documents will be completely updated in the coming months.
Yes, your card is still valid. You don’t need to do anything else. When your card expires, you’ll get a new one with the new design.
Surveys have shown that the Sympany brand isn’t very well known, and in order to be successful in the market, a certain level of brand awareness is essential. For this reason, we have decided to revise and to modernise our aesthetic. The new image is also the result of our sharpened positioning in the health insurance market: impressive service and benefits, without the gimmickry.
No, the old card will still be valid until the end of the summer.