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The mySympany app is the easiest and safest way to submit invoices – and even makes them faster to process. Take advantage of this feature.
Open the app > log in (fastest with biometrics) > Tap the button “Receipts”. Now select the mySympany camera and simply take a photo of your invoice – or upload a PDF or JPG file.
The app takes easy-to-read photos. In most cases, these can be processed automatically, in other words, completely electronically. This works very reliably and is fast. This is the quickest way to receive your benefit statement.
We cannot read the required information on poor quality pictures so you may need to resubmit the document. The mySympany app helps you to take photos. It gives you tips on how to create an easy-to-read photo. And when it comes to reimbursement receipts, it even checks whether you have photographed all the pages.
You should choose a secure channel for submitting invoices, as they contain sensitive health data. mySympany is encrypted. We do not recommend submitting invoices by email. Emails are not encrypted – they can also be intercepted and read during transmission.
Our tip: use two-factor authentication to log in. This means that your mySympany account is ideally protected as soon as you log in.
In the section “Submitted invoices”, you can see all the invoices you’ve submitted to Sympany in the last 90 days. We have received these invoices safely and they will usually be processed within a few days.
If invoices are checked by an employee, it can sometimes take a little longer – depending on the complexity. Please refrain from making any enquiries and do not submit the invoice again. This will lead to additional work and delay processing in both cases.
