New, please
Redesign of mySympany
Sympany’s app and customer portal have been revamped. The Customer Advisory Council was involved – it tested the prototype of the new mySympany app.
mySympany: new look, new functions, new technology
We have completely revised mySympany. In addition to a clear and fresh design, the customer portal and app also offer new possibilities.
This is new
Improved user-friendliness (usability) and accessibility
- Content is easier to find and easier to use
- Colours, contrasts and fonts ensure good legibility, people with disabilities can use mySympany
- Quick access to self-service solutions and services – around the clock
View the processing status of submitted documents
- Invoices, receipts and other documents are easier to find and more clearly presented.
- As soon as Sympany processes a submitted receipt, it is displayed under “Receipts”. Click on “Details” to see all the information about this document, e.g. the treatment period, the invoice amount, your co-payment and – for documents that have already been billed – the associated benefit statement.
This is what the new mySympany looks like
Keep track
Of all your health insurance policies, your co-payment (deductible and retention fee), submitted receipts, outstanding invoices, messages and all documents from Sympany
Make changes
Change contact or payment details, include or exclude accident cover, change deductible, switch medical practice or basic insurance model
Submit receipts and view processing status
Upload a document or take a photo with the app and track the status up to the benefit statement
Submit invoices and view refunds
Clear display of unpaid invoices and refunds received
Receive paperless documents
with notification by e-mail or push
Direct contact to customer service
Send messages from mySympany
Show your digital insurance card
When visiting a doctor or buying medication in Switzerland
Absolutely secure
Your data is optimally protected – thanks to encrypted data transmission
