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Useful information for the new year

With the new year come some adjustments and changes to your health insurance.

New premiums

You will have received your policy with your new premium in October. If you pay your premium by standing order, remember to adjust the amount as of 1 January 2022.

Please note that health insurance premiums must be paid in advance. That means you need to pay your premium for January 2022 by the end of December 2021.

Premium invoice: up to 2% discount

If you pay your premium on a yearly or six-monthly basis in advance, this reduces the amount of processing we have to do and therefore saves on admin costs. We pass this saving directly onto you: customers enjoy a 2% discount when paying yearly and a 1% discount when paying every six months. Would you like to benefit from this discount?

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Premium reductions

If your premium is reduced, the responsible office will inform us directly. If you have any ques-tions concerning the amounts, please contact the responsible office in your canton.

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Cost overview for tax return

You will automatically receive the cost overview for your 2021 tax return in January. This includes the premiums and all invoices that Sympany processed between 1 January and 31 December 2021. Receipts that we do not settle until 2022 will be listed in the 2022 cost overview.

Invoices cannot be listed retrospectively on the 2021 cost overview. Please therefore keep the benefit statements sent to you throughout the year in case the tax authorities have any queries.

How to contact us during the holidays

2021 is drawing to a close, and things will start to wind down. But we always have someone on hand to listen to your concerns.

Over the phone, in person or online

You can find all the telephone numbers, contact forms and addresses you will need under ‘Contact’.

Please check the Christmas opening times and the new opening times for the advisory centre for 2022.

Customer services online around the clock

You can take care of your most frequent insurance requests online at any time, from changing your address to amending your contract.

mySympany: Already registered?

In the customer portal and in the app, you can manage your payment details, submit invoices, receive your documents online and much more.

Thank you for choosing us as your insurance provider this year. We wish you and your loved ones a wonderful festive season and a happy, healthy start to 2022!

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