Paying your premiums: straightforward and on time
When paying by direct debit or eBill, the new premiums are automatically taken into account, so you don’t have to do anything else. This gives you more time for the really important things.
Useful information for the new year
With the new year come some adjustments and changes to your health insurance.
New premiums – what do I need to consider?
Cost overview for tax return
How to contact us during the holidays
New premiums – what do I need to consider?
You will have received your policy with your new premium in October. If you pay your premium by standing order, remember to adjust the amount as of 1 January 2025.
Please note that health insurance premiums must be paid in advance. That means you need to pay your premium for January 2025 by the end of December 2024.
Tip: Avoid fees for payments at the post office counter
Payment of premium invoices and benefit statements at the post office counter is subject to a fee. If you make payments for basic insurance bills at the post office counter, we will be passing on the corresponding fee to you with the following premium bill. We recommend free payment methods such as direct debit or eBill.
Cost overview for tax return
You will automatically receive the cost overview for your 2024 tax return in January. This includes the premiums and all invoices that Sympany processed between 1 January and 31 December 2024. Receipts that we do not settle until 2025 will be listed in the 2025 cost overview.
Invoices cannot be listed retrospectively on the 2024 cost overview. Please therefore keep the benefit statements sent to you throughout the year in case the tax authorities have any queries.
How to contact us during the holidays
2024 is drawing to a close, and things will start to wind down. But we always have someone on hand to listen to your concerns.
mySympany
In the customer portal and in the app, you can customise your insurance, change your address and personal details, manage your payment details, submit invoices, receive documents and much more.
Over the phone or in the advisory centre
You can find all the telephone numbers, contact forms and addresses you will need under ‘Contact’.
Please note our opening hours.
Opening hours and availability
- 24 December 2024: 8:00 to 12:00
- 25 and 26 December 2024: closed
- 31 December 2024: 8:00 to 12:00
- 1 January 2025: closed
- Between the holidays, we will be available for you during regular business hours.
