Helpful guide: how to read the new benefit statement
You can find out how the new benefit statement looks and what the individual numbers mean here.Read more
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Each month, Sympany sends out around 150,000 benefit statements. With help from the Sympany customer advisory council, the document has been completely revised. The benefit statement is now simple to understand and clear, and helps you to keep an eye on your statements and cost contribution.
The larger font and more spacious layout are especially noticeable. Despite these modifications, we are actually using less paper, as the way the information is split up across the pages has also been improved – allowing us to take care of the environment as well. Speaking of paper use, around one third of our policyholders already receive the benefit statement and all other documents online only and “paperless” in the mySympany customer portal.
The paid benefits for all family members are listed in the same contract. Up-to-date information on franchise and deductible for all family members is also presented in graphs.