Change medical practice – new service in mySympany
From now on, insured persons in the family doctor and HMO model can change their medical practice directly in mySympany. This is another useful service available in the customer portal.
In the event of health complaints, insured persons in the HMO or family doctor model first contact a self-selected practice that is stored in their contract. Previously, it was possible to search for and change practices via the website. Now mySympany also offers this service. The advantage: customers no longer have to enter their personal data in a web form – switching is possible with just a few clicks. A new policy is then automatically sent out, in which the new practice is noted.
mySympany is being continuously developed
With the change of practice, Sympany is now offering the third new service within a few weeks. The deductible and accident cover can now be changed by the customer, which has been possible for some time for personal data and the payment method. We are currently working on further services. Our aim is to enable our customers to resolve as many issues as possible online and with as little effort as possible. The advantages for our policyholders:
- They save time: it is no longer necessary to enter personal data in a web form. And those who previously preferred to use the telephone save themselves the waiting time and are independent of customer service working hours.
- They can see directly how their premium is changing: If the deductible is increased or decreased or accident cover is included or excluded, mySympany displays the new premium even before it is saved. This is particularly helpful when it comes to deciding which deductible is right for their budget.
Contacting Sympany – safely
Do you have any questions about a change? Under “Messages”, you can write a message directly in mySympany. mySympany is the safest channel for contacting Sympany – all messages and documents are sent in encrypted form.
Tip: We recommend two-factor authentication for maximum security, right from login. Questions and answers on two-factor authentication >
