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Available training programmes

Sympany puts extra effort into helping young people get off to a good start in their professional life and offering them future-oriented training. Do your commercial apprenticeship at Sympany!

Commercial apprenticeship

The apprenticeship is based on the regulations for basic commercial training and on those stipulated by the training and examination industry “santésuisse”.

During the course of your training in this specialist field, you will learn how to handle claims and provide information in response to insurance queries, and much more. You will also help to assess insurance applications and benefit claims for compulsory health insurance, accident insurance, daily allowance insurance and private insurance. In the event of complicated enquiries, you will work with specialists from other areas and maintain contact with social security organisations.

At the end of the apprenticeship, you will be able to advise customers both in writing and over the phone and provide information for all insurance queries.

The customers in this field are organised by the leading industry association for healthcare insurance, santésuisse. You can find more information here (in German).

There are a range of different training profiles available to match your level of education, personal ambitions and eligibility.

Our range of apprenticeships

Three-year basic training culminating in a Swiss Federal Certificate

Focus: business and society, languages

Focus: business and society, languages

Advanced general training in maths, history, culture, business and the environment

Focus: office communication and IT

Commercial internship

After completion of the WMS’s (business school) compulsory twelve-month work placement to complete the Federal Vocational Baccalaureate (FVB).

You can find the current internships available here (in German).

Operational conditions

At our head office Jacob Burckhardt Haus in Basel (right next to the station), apprentices can also work in support departments such as finance and human resources. Depending on their training programme, they rotate through different departments every six months, making their apprenticeship rich in variety and experience. The on-the-job training is supplemented by an internal range of industry customers.

You gain an insight into the following departments:

  • Advisory Centre (on the Spiegelgasse)
  • In-/Output Management (mail processing)
  • Customer Services
  • International Customer Centre
  • Private Customer Benefits
  • Corporate Customer Benefits
  • Indemnity insurance
  • Specialist support for Corporate Customers
  • Sales/Distribution (in- and outbound)
  • Receivables Management (accounting)
  • Human Resources
  • Underwriting

We also offer you:

  • Introductory week at the start of the apprenticeship
  • Rotation schedule and semi-annual progress meetings
  • Motivated, experienced vocational trainers and one-to-one support
  • Reward system for sound academic achievements
  • Internal industry customers for apprentices in their third year of training
  • Internal remedial courses and coaching in business and society
  • Responsibility for own flexible working hours
  • Subsidised food in the staff restaurant
  • Contribution towards public transport costs
  • Paid premiums for non-occupational accidents and collective daily sickness allowance

What you will need:

  • Good grades in languages and maths
  • Interest in insurance and healthcare
  • High level of motivation and enthusiasm
  • Passion for communicating with people
  • Ambition, responsibility and curiosity
  • Good ability to grasp new ideas and networked thinking


Are you interested in one of our apprenticeships? Do you want to train at Sympany? You can find our apprenticeship vacancies and our contact information here (in German).

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