Treatment in Germany: frequently asked questions

Pilot project in cross-border co-operation between BS / BL- Lörrach county

Who can obtain treatment over the border?

Pilot project: Treatment in Germany
Anyone with Sympany insurance who lives in the cantons of Basel city and Basel region and has basic insurance with Sympany.

Other contract clinics
Any Sympany customers with hospital supplementary insurance.

What types of treatment can I have in Germany?

Since this is a pilot project, there is a range of clinics and treatments available. There are various options for rehabilitative treatment (orthopaedic, cardiac, geriatric, oncological) in our partner clinics in Bad Bellingen, Bad Krozingen and Badenweiler. Various acute treatments are also available on an in-patient and out-patient basis: e.g. orthopaedic surgery, gynaecology and obstetrics, geriatric medicine, psychosomatic care, paediatrics.

You can download the complete treatment list here.

What kind of insurance must I have?

Pilot project: Treatment in Germany

  • Basic insurance with Sympany: you do not pay any franchise.
  • Hospital supplementary insurance with Sympany: covers various additional services, depending on the level of insurance.

Other contract clinics

  • Fundamentally, hospital supplementary insurance from hospita semi-private with Sympany, in certain cases also with hospita general for all of Switzerland.

What do I need to do?

Discuss your wish for treatment in a German partner clinic with your doctor or with the contact person in the hospital.

Or contact Sympany’s customer service department on

+41 800 455 000 for individual advice.

(Toll-free number for calls within Switzerland. Costs may be incurred for calls from payphones, from abroad and from prepaid mobiles.)