If the actual healthcare costs turn out to be lower than anticipated when setting premiums, Sympany customers receive the surpluses back in the following year – and this applies to both basic insurance and supplementary insurance.
Surpluses from 2018 will be paid out this autumn.
This is the amount that Sympany plans to pay back to its policyholders this year.
Many thanks for the reimbursement. I almost feel bad about it because I had to have operations on both my knees last year due to arthritis.
Elisabeth Spreng Troller, Basel
I received the letter from Sympany yesterday regarding the repayment. What a pleasant surprise! I have to thank you very much for this gesture.
Claire M. from B.