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Sometimes, the costs for medical and hospital services turn out to be lower overall than the premiums paid. This results in the insurance company accumulating surpluses. We pay these surpluses back to our customers. That’s fair.
This year too (2020), Sympany enables its customers to enjoy a share in its success by means of surplus payments. For a family of four, the reimbursement amounts to up to CHF 1,840 for basic insurance and up to CHF 760 for supplementary insurance.
2020 is the fifth time in a row that Sympany will refund surpluses from basic and supplementary insurance totalling CHF 21.3 million. That amounts to between CHF 50 and CHF 460 per person, depending on the canton.
2020, a family of four receives up to CHF 1,840 from basic insurance and CHF 760 from supplementary insurance!
It’s a simple idea – surplus refunds are dependent on the operating result. For basic insurance, surpluses are paid out in the cantons and legal entities in which excess premiums were paid. This year, this applies to Vivao Sympany AG. For supplementary insurance, accrued surpluses are paid out for each insurance product.
Surpluses are excess premium payments. Despite lots of uncertainties, insurance companies are required to set premium rates so that they cover costs. However, this means that, even though they are calculated very carefully, premiums are sometimes set too high and policyholders end up paying too much over the year. Insurance companies use the surpluses this generates in basic insurance to create reserves for the next few years – or may be refunded to policyholders following approval by the authorities.
Due to the fair and transparent way it handles its own reserves, Sympany refunds its customers the surplus money they paid – not just for supplementary insurance, but also as one of few health insurers to do this for basic insurance too. That is how we have been leading by example since 2016.
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