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More than CHF 33 million for our customers

In May, Sympany repaid CHF 23.3 million to policyholders with a supplementary hospital insurance policy. Now, surpluses will be paid out in basic insurance: In October, around 63,000 customers will receive a total of CHF 9.8 million back. All in all, around 180,000 customers will have received refunds amounting to CHF 33.1 million this year.

Surplus payments in ten cantons and all legal entities

Sympany policyholders in ten cantons will benefit from the surplus payment for basic insurance in 2021. Depending on the canton and the Sympany insurance company, the repayment amounts to between CHF 80 and CHF 500 per person. That’s fair.

Insurance company Cantons Amount per person
Vivao Sympany AG AG, BL, BS, FR, NW, ZG CHF 90 to 200
Moove Sympany AG BS, VD CHF 90 to 500
Kolping Krankenkasse AG GR, LU, SH CHF 80 to 230


In order to receive this payment, customers must have held a basic insurance policy with Vivao Sympany AG, Moove Sympany AG or Kolping Krankenkasse AG in the relevant canton on 31 December 2020.

Repayment in supplementary hospital insurance

During the first lockdown in 2020, hospitals were unable to perform many planned operations. For Sympany, this led to a significant drop in the costs generated under supplementary hospital insurance – and to a historically high surplus.

That’s why, in May 2021, we paid back the share of premiums that wasn’t required to our customers with supplementary hospital insurance, amounting to over CHF 23 million in total.

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