protect kolping now called protect

Information for customers with the protect kolping product

As of 1 January 2019, the protect kolping insurance scheme will be known as protect. All protect kolping customers will automatically be switched over to protect in a seamless transition to even better insurance cover.

  • protect guarantees financial protection and advice in cases of legal disputes in connection with a health problem.
  • protect pays up to CHF 250,000 per case in Europe and countries with a Mediterranean coast and up to CHF 50,000 in all other countries.

The product name will be shorter, but the list of benefits will be longer. What does this actually mean?

More protection

protect kolping was an insurance scheme purely for the protection of patient rights. It only came into effect in cases of medical malpractice.

The new protect insurance product goes much further than this. It provides financial and legal support worldwide for all legal disputes in connection with a health problem. For example:

  • Bringing claims for damages against someone for causing an accident, e.g. on the road or on the ski slopes.
  • Disputes with insurance companies, e.g. regarding accident or disability insurance or pensions.
  • Disputes with a health insurer regarding the provision of benefits from an ongoing insurance policy.

Better service

Coop Rechtsschutz AG is the insurance company responsible for the protect health rights protection insurance. A specialist in liability cases and disputes under insurance law, it has been serving as a partner for Sympany for many years.

The Swiss consumer portal K-Tipp regularly rates Coop Rechtsschutz AG as the best provider of legal expenses insurance in Switzerland – in terms of both service and speed. All Sympany protect customers will be able to benefit from this from 2019 onwards. Anyone else living in the same household as the main policyholder or head of the family will also be covered free of charge.

protect: FAQs

What is the difference between protect kolping and protect?

protect kolping only covered legal disputes arising from medical malpractice (patient rights protection insurance).

protect covers all legal disputes in connection with a health problem. It provides insurance for the protection of health rights, with worldwide coverage.

Why will I be automatically covered by protect as of 1 January 2019?

protect kolping will no longer be available after 31 December 2018. By automatically switching customers over to protect, we are making sure that there are no gaps in their insurance cover.

If you do not wish to be covered by protect, you can let us know by . We will then cancel your insurance as of 31 December 2018.

Why has my premium gone up?

protect kolping customers received a bundle discount when they took out various other insurance policies at the same time. This bundle discount does not apply for protect.

The monthly premium for protect is CHF 1.50 (protect kolping: CHF 1.00). In return, policyholders will benefit from significantly better insurance cover.

Why am I now paying less for my premium?

With protect, only the main policyholder or head of the family has to pay a premium. Affiliated partners or family members are covered free of charge and enjoy the same benefits.

Why doesn’t it say anything about protect in my policy, even though I was covered by protect kolping before?

protect only appears on the policy of the main policyholder or head of the family. Affiliated partners or family members are covered free of charge and enjoy the same benefits.

How can I cancel protect?

If you do not wish to be covered by protect, you can let us know by . We will then cancel your insurance as of 31 December 2018.

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+41 800 455 455

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