How to contact us during the holidays

Christmas is coming again, and things will start to wind down. But we always have someone on hand to listen to your concerns.

2019 is drawing to a close. Thank you for choosing us as your insurance provider this year. We wish you good health and every happiness in 2020!

Do you have an issue during the festive period?

You can let us know about this online at any time via e-mail  or contact form >

We are glad to be there for you over the phone or in person too. Opening hours during the holidays: 

  • 24.12.2019: 8:00 to 17:00
  • 25./26.12.2019: closed
  • 31.12.2019: 8:00 to 17:00
  • 1.1.2020: closed


Normal opening hours will apply from 2 January 2020: Monday to Friday, 8:00 to 17:00.

Phone: +41 58 262 42 00

Advisory centre:

Premium invoice: up to 2% discount

If you pay your premium on a yearly or six-monthly basis in advance, this reduces the amount of processing we have to do and therefore saves on admin costs. We pass this saving directly onto you: customers enjoy a 2% discount when paying yearly and a 1% discount when paying every six months. Would you like to benefit from this discount?

Read more

Customer service

+41 58 262 42 00

Contact form

Due to the coronavirus, there may be longer waiting times on phone lines. Wherever possible, please use our online channels at this time for your enquiries.


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