Do you have any questions about your insurance cover? Are you unsure whether you have adequate insurance in case of an illness? Contact us and we will check everything together with you and be happy to advise you:
Monday to Friday: 8:00 to 17:00 or around the clock via contact form.
We are here for you! We are continuing to accept your enquiries, provide our services and reimburse costs.
Sympany has sufficiently large reserves. The current situation in particular shows just how important these reserves are. They mean we can also take on any additional costs that may arise now and during the course of the year due to coronavirus. These additional costs for Sympany will not affect our premiums in 2021.
The costs covered if coronavirus is suspected or results in illness are clearly set out: basic insurance will cover the costs for tests ordered by doctors (less any excess and deductible). If a test is ordered by an authority, the canton will cover the full costs. Treatment costs (visits to the doctor and general hospital departments) will be covered by basic insurance. So Sympany customers can relax.
Due to the coronavirus pandemic, the SympanyClub Card will be sent out later than normal this year. However, eligible insured persons will receive theirs automatically until 8 June.
Protect yourself against the coronavirus. Comply with the hygiene guidelines and rules of conduct and if you have severe symptoms, contact your doctor or accident and emergency by phone or call the Federal Office of Public Health hotline:
Tip: the doctors at Medgate and eedoctors can advise and treat you at home via chat, phone or video conferencing – convenient for you and safe for everyone else.
What are the symptoms of the virus? What are the recommendations for people who are particularly vulnerable? How can you protect yourself and others from infection?
You can find answers to these and other questions at the Medgate telemedicine centre. Current information on the coronavirus situation in Switzerland and internationally can also be found on the website of the Federal Office of Public Health.