Coronavirus: current information

Do you have any questions about your insurance cover? Are you unsure whether you have adequate insurance in case of an illness? Contact us and we will check everything together with you and be happy to advise you:

+41 58 262 42 00

Monday to Friday: 8:00 to 17:00 or around the clock via contact form.

We are here for you! We are continuing to accept your enquiries, provide our services and reimburse costs.

No negative effect on premiums in 2021

Sympany has sufficiently large reserves. The current situation in particular shows just how important these reserves are. They mean we can also take on any additional costs that may arise now and during the course of the year due to coronavirus. These additional costs for Sympany will not affect our premiums in 2021.

The costs are covered

The costs covered if coronavirus is suspected or results in illness are clearly set out: Since 25 June 2020, the Federal Government has been covering all costs for medically ordered tests – both for tests for corona virus infection and serological tests for the detection of antibodies. Treatment costs (visits to the doctor and general hospital departments) are covered by basic insurance (less any excess and deductible).
 

COVID-19: Rules for coverage of the costs for the analysis for SARS-CoV-2 and the associated medical care (Federal Office of Public Health, 25.6.2020, PDF)

How to protect yourself and what to do if you have symptoms

Protect yourself against the coronavirus. Comply with the hygiene guidelines and rules of conduct and if you have severe symptoms, contact your doctor or accident and emergency by phone or call the Federal Office of Public Health hotline:

+41 58 463 00 00

Tip: the doctors at Medgate and eedoctors can advise and treat you at home via chat, phone or video conferencing – convenient for you and safe for everyone else.

Questions and answers about the coronavirus

What are the symptoms of the virus? What are the recommendations for people who are particularly vulnerable? How can you protect yourself and others from infection?

You can find answers to these and other questions at the Medgate telemedicine centre. Current information on the coronavirus situation in Switzerland and internationally can also be found on the website of the Federal Office of Public Health.

Customer service

+41 58 262 42 00

Contact form

Due to the coronavirus, there may be longer waiting times on phone lines. Wherever possible, please use our online channels at this time for your enquiries.


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