Coronavirus: information and tips

Dear customers

We are still here for you! We are continuing to accept your enquiries, provide our services and reimburse costs.

How to reach us

Please use our online channels wherever possible. You can find the answers to the most frequent enquiries under Services or under Worth to know.

Of course, you can also reach us by phone: +41 58 262 42 00. However, please be aware that waiting times may be longer than usual.

Coronavirus: how to protect yourself and what to do if you have symptoms

Protect yourself against the coronavirus. Comply with the hygiene guidelines and rules of conduct and if you have severe symptoms, contact your doctor or accident and emergency by phone or call the Federal Office of Public Health hotline:

+41 58 463 00 00

Please be aware that there are longer waiting times due to increased demand.

When should I go to the doctor?

Not sure if you have the coronavirus and uncertain about what you should do? Fill in the questionnaire and receive a direct recommendation about what you should do in your situation in accordance with the Federal Office of Public Health guidelines.

Tip: the doctors at Medgate and eedoctors can advise and treat you at home via chat, phone or video conferencing – convenient for you and safe for everyone else. Find out more >

Please note: Medgate is experiencing longer waiting times due to the current situation with the coronavirus.

Who pays for the test?

Sympany will pay the costs of tests ordered by a doctor (less franchise and deductible). If a test is ordered by an authority, the canton will pay the full costs.

Questions and answers about the coronavirus

What are the symptoms of the virus? What are the recommendations for people who are particularly vulnerable? Do face masks provide protection? What should I be aware of when travelling? You can find answers to these and other questions at the Medgate telemedicine centre.

More information

Federal Office of Public Health website: the current situation in Switzerland and internationally, recommendations for travellers, FAQs etc.

Be aware of fraudsters!

Fraudsters are currently taking advantage of the feelings of uncertainty among the population. Please do not respond to suspicious callers who try to arrange an appointment with you or who ask you for your data due to alleged increases in health insurance premiums as a result of the coronavirus. These claims are false and we have dissociated ourselves from them. We assure you that at Sympany your data is always secure.


Customer service

+41 58 262 42 00

Contact form

Due to the coronavirus, there may be longer waiting times on phone lines. Wherever possible, please use our online channels at this time for your enquiries.

More Informationen

Online services

Worth to know

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