Getting in touch with Sympany – online or in person

Submitting invoices? Viewing your policy? Checking benefit statements? Here’s how you can take care of the most frequent requests.

Whether you joined Sympany recently or have been insured with us for a long time – we provide round-the-clock support to take care of your requests. We are delighted that you decided to opt for Sympany!

It's really easy to take care of your insurance matters in mySympany. On your laptop, tablet or smartphone. In the app or via your browser. Round the clock, no matter where you are.

You can find handy instructions and reading aids for medical bills and you can change your details under Service.

Other requests? We’d be happy to help!

Via , using the contact form or in person:

  • Phone: +41 58 262 42 00
  • Advisory centre: Peter Merian-Weg 4 in Basel


Monday to Friday from 8 am to 5 pm Consultations available by appointment