Premiums for 2020: your new policy is coming soon

The Federal Council published details of the new premiums at the end of September. Here’s a brief summary of the key changes.

You’ll receive your new policy documents, including details of your premiums for the coming year, by the end of this month. Most people will see their premiums increase very slightly, stay the same or even fall. If you celebrated your 18th or 25th birthday in 2019, your basic insurance premium will be more expensive as you’ll be moving into a higher statutory age group and your discount will be reduced. Once you reach the age of 19, you also need to choose an excess.

You can find tips on how to reduce your premium here – for instance, you still have until the end of November to switch from a traditional basic insurance plan to a premium-saving model.

Why do premiums change?

Premiums are influenced by a range of factors. The most important of these is healthcare costs, which are constantly on the rise.

Age-dependent discounts also play a role. At Sympany, children (up to the age of 18) are eligible for a discount of up to 75% on their basic insurance, and young adults (aged between 19 and 25) can get a discount of up to 25%. Premiums for supplementary insurance policies are also are graded by age.

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When will I get my premium invoice for January 2020?

You will receive it in mid-December. Why so late? Because at the end of the year, we have to make sure any changes our policyholders have made are reflected in their policies, for example if they have moved house or switched their insurance model by 30 November.

How can I pay my premium?

We recommend paying by eBill or LSV direct debit to save both paper and time. You can pay your premium monthly, quarterly or annually. Find out more >​​​​​​​

Who can I contact if I have any questions?

Our Customer Services team will be happy to help – from 8 am to 8 pm until 29 November 2019, then returning to normal opening hours of 8 am to 5 pm. Our advisory centre in Basel is open to assist you from 8 am to 5 pm. Go to our contact form >​​​​​​​

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+41 58 262 42 00

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Opening hours during the holidays
24.12. / 27.12. / 30.12. / 31.12.
8:00 to 17:00

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