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How to contact us during the holidays

2022 is drawing to a close, and things will start to wind down. But we always have someone on hand to listen to your concerns.

Reachability by e-mail - around the clock


For questions about insurance coverage, bills, policy, premium reduction:
E-Mail


For questions about services, service invoices, doctor's bills:
E-Mail


For new customers:
E-Mail

Availability by phone

24.-26. December 2022: closed

Normal opening hours will apply from 2 January 2023: Monday to Friday, 8:00 to 17:00.

+41 58 262 42 00

Opening hours of the Advisory centre

24.-26. December 2022: closed

Normal opening hours will apply from 2 January 2023:

Monday: 8:00 to 17:00
Tuesday to Friday: 9:00 to 12:00 and 13:00 to 17:00

Premium invoice: up to 2% discount

If you pay your premium on a yearly or six-monthly basis in advance, this reduces the amount of processing we have to do and therefore saves on admin costs. We pass this saving directly onto you: customers enjoy a 2% discount when paying yearly and a 1% discount when paying every six months. Would you like to benefit from this discount?

Read more
Premium calculator basic insurance