Information about coronavirus

Do you have any questions about your insurance cover? We are here for you! We are continuing to accept your enquiries, provide our services and reimburse costs. Contact us:

+41 58 262 42 22

Monday to Friday: 8:00 to 17:00 or around the clock via contact form.

Coronavirus: FAQs

How much does the vaccination cost and who will pay for it?

The COVID-19 vaccination is free of charge for all people with mandatory health insurance in Switzerland.

The cantons pay patients’ deductibles and co-finance logistics, organisation and infrastructure together with the federal government. Compulsory health insurance covers the costs of administering the vaccine and contributes CHF 5 per dose. Should the vaccine prove more expensive, the federal government will pay the difference.

When does the federal government cover the costs of a coronavirus test?

The federal government has been paying the costs of coronavirus tests since the end of June 2020, if …

  • you have at least one of the symptoms defined by the Federal Office of Public Health.
  • you have been alerted by the SwissCovid app – even if you have no symptoms.
  • you have been in close contact with someone with Covid-19, you have no symptoms and you are quarantining. In this case, the responsible cantonal office will decide whether you will be tested.
  • the cantonal doctors deem the test necessary for the purpose of investigating or controlling an outbreak.

Tests are not covered if they are carried out at your request or on your employer’s instructions.

Which tests does the federal government pay for?

The federal government pays the costs …

  • for SARS-coronavirus-2 tests
  • for antibody tests
  • for immunological antigen tests (rapid tests)
  • and for the associated services (flat rate for taking samples).

Where do service providers send invoices for completed tests?

Service providers – e.g. laboratories, hospitals and general practitioners – send invoices directly to the health insurance companies, which check the invoices and handle the administration.

If, in exceptional cases, you receive an invoice, please forward this to the health insurance company with which you have your basic insurance, e.g. Sympany:

Peter Merian-Weg 4
4002 Basel

Or submit the invoice via mySympany.

Who covers the costs of medical treatment of coronavirus patients?

The costs of treatment by doctors or in hospitals (general ward) – e.g. investigations, diagnosis, medical care – are paid for by the basic insurance, less the excess and deductible.

Doctor and patient should jointly decide the appropriate treatment in the case in question. The doctor is obliged to inform the patient about the entire factual and legal situation (treatment options, costs and compensation by the health insurance company).

Procedure if you suspect you have coronavirus

Do you have symptoms and are unsure what to do? Take the coronavirus check online and you will receive a recommendation from the Federal Office of Public Health about what to do.

Tip: the doctors at Medgate and eedoctors can advise and treat you at home via chat, phone or video conferencing – convenient for you and safe for everyone else.

Current information on the coronavirus situation in Switzerland and internationally can also be found on the website of the Federal Office of Public Health or call the Federal Office of Public Health hotline:

+41 58 463 00 00

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