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Head of Benefits and Head of Customer service a.i.
Susanne Henseler, born 1961, Swiss, has been Head of Benefits at Sympany since July 2019. In addition, she has been Head of Customer service, Support and Business Services P a.i. since September 2021. She has in-depth knowledge of health insurance and a proven track record as an expert and manager in benefit cost management and the digital transformation of business processes.
Before joining Sympany, she worked at Helsana for 13 years and successfully established and expanded the international area of private customer business. Most recently, she headed up the “Corporate Customer Service & Benefits” Division with 250 staff members and was also a member of the functional management of corporate business as the first among equals.
Susanne Henseler has extensive experience in business development, initiating and implementing change projects and optimising processes.
She is bilingual (German/French), married and lives in Oftringen.