Sudden pains in the middle ofat the night?

General medical questions?

Uncertainty following a visit to the doctor?

Indefinable symptoms of illness?

With Vivao Sympany insurance you get round-the-clock peace of mind. The doctors at the Swiss Centre for Telemedicine, MEDGATE, can offer you reliable, competent and efficient medical advice, recommendations and assistance, day and night. This service is free of charge for all Vivao Sympany policyholders. Call Medgate on 0844 000 724 (local rate).


Telephone consulting works like this:

• Using key words, note down your patient history (allergies, operations) before your call together with the symptoms of your current health problem. Keep the medication you are currently taking to hand.
• Call 0844 000 724. A medical specialist will note your details and the reason for your call. They will then call you back.
• The Medgate doctor will call you back to advise you. He or she will discuss with you how you can treat yourself, recommend you to see a doctor or refer you directly to a specialist. If necessary, Medgate will remain in close contact with you or take other action.
• Medgate will discuss with you what to do next: Consultation by telephone (i.e. symptoms can be treated by telemedicine), a visit to the doctor or hospital admission.
  
  

If you wish, Medgate will provide your doctor with a written summary of the discussion. The consultations are recorded by Medgate. They are of course subject to medical secrecy and are treated confidentially.

Who is Medgate?

The leading Swiss centre for telemedicine, MEDGATE, provides worldwide care every day around the clock to patients with acute and general medical problems, by telephone, Internet, videoconference and by means of telebiometrics.