Register / franchise / reimboursement / accident / overview costs benefits / others..
- Do I have to produce the payment slip?
- Must I first pay the doctor’s / hospital bill and then send it to Sympany, or vice versa?
- Why do I have to pay the health insurance premium in advance?
- Why isn’t the bill from the doctor, laboratory, pharmacy, etc. paid?
- Where should I send the doctor’s bills?
No, you require the payment slip to pay the doctor’s bill. Sympany reimburses the insured amount to your bank or post office account.
If the invoice is issued to you, you must pay it. Send the invoice for assessment and rapid reimbursement straight to Sympany.
We recommend that you only then pay the invoice once you have been reimbursed by us. This helps us to control excessive bills from service providers (doctors, hospitals, etc.). We can thus together prevent you from paying more than is necessary.
If we don't yet have your bank account details, please indicate a bank or post office account to permit uncomplicated, rapid reimbursement.
Insurance is like the rent: before you receive any benefits, the insurance premiums must be paid.
Your cost contribution (annual franchise and deductible) is always first subtracted from the invoice amount, up to the amount of the cost contribution. If the invoice amount is less than your annual franchise, you do not receive any reimbursement, simply a statement. This shows that the invoice amount has already been subtracted from the franchise and tells you what your remaining annual franchise is.
You always pay your doctor’s bills. A reimbursement receipt is attached to the doctor’s bill. So that we can reimburse the money to you, please send the receipt to Sympany. We will then pay the costs minus your cost contribution. Please indicate the insurance number of the person being treated on the reimbursement receipt.
Adress:
Sympany
Kunden-Center
Postfach
4002 Basel
Adress:
Sympany
Kunden-Center
Postfach
4002 Basel
